Circulation Clerk

Northbrook Public Library seeks a Circulation Clerk

Part-time: Schedule varies (see below for details), average of 16 hours per week

Schedule:

Week A: Monday 5-9 Tuesday 4-9 Wednesday 5-9 Saturday 9-5

Week B: Monday 5-9 Tuesday 4-9 Wednesday 5-9 Saturday 10-3

Week C: Monday 5-9 Tuesday 4-9 Wednesday 5-9

Week D: Monday 5-9 Tuesday 4-9 Wednesday 5-9

About the Position

Are you passionate about providing exceptional service and fostering a welcoming environment in a library setting? We are seeking a dedicated and detail-oriented individual to join our team as a Circulation Clerk. In this role, you will be an integral part of our Circulation Department, ensuring a positive experience for our patrons through excellent customer service and efficient handling of library materials.

As a Circulation Clerk, you will work under the guidance of the Circulation Manager or Assistant Circulation Manager. Your primary responsibilities will include managing the public service desk, assisting patrons with various inquiries, and performing essential circulation functions. This position requires a strong commitment to upholding our library’s Service Standards and values of Equity, Diversity, and Inclusion.

If you have a knack for organization, possess excellent communication skills, and enjoy working in a dynamic and collaborative environment, we encourage you to apply. Join us in making a meaningful impact on our community through the power of information and service.

Qualifications and Experience

Demonstrate the ability to provide exceptional customer service and experience in handling customer inquiries and complaints in a courteous manner.

Proficient in conveying, receiving, respond, and expressing written and verbal information effectively.

Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position.

Familiarity with office productivity tools like Google Suites/Microsoft Office. Preferred integrated library system (ILS) experience with Polaris LEAP.

Ability to work with detail, precision, and accuracy, especially in repetitive tasks.

We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. The Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate.

 Click on links to read the job description, the library’s Service Standards and learn more about our award-winning library.

About the Library and Community 

We seek candidates who share our passion for serving the people of Northbrook. The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people’s different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more. 

The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook has a vibrant business community and is headquarters to several Fortune 500 companies. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm.

This Library Journal Five Star library is a cornerstone of the community with strong public support and an operating budget of $8,600,000.  The collection includes over 250,000 physical items, with an annual circulation of over 900,000. 

Benefits

Benefits include paid personal and sick time, commuter benefits and participation in 457/Roth/IRA savings plans are available.

Applying

Apply by clicking on the blue tab “Apply for This Job” located at the top right corner on the jobs page. When using a Mac to apply, use a browser other than Safari. Communication with applicants is made via email through BambooHR, our Applicant Tracking System. Please add BambooHR to your list of acceptable addresses in your email to ensure you receive emails during the application process.

Remember to attach cover letter and resume. Both documents are required for candidate consideration. 

If accommodations are needed during the selection process, please let us know.

Open Until Filled