Renewal Services Associate

I.        PURPOSE

Renewal Services Associate (RSA) supports sales productivity by providing renewal cost computation to the Account Managers. RSA Collaborates with sales, technical support and internal resources, principals, and distributors to ensure renewal proposal will accurately address customer needs.

II.      DUTIES AND RESPONSIBILITIES

• Work on deals assigned to the sales team supported which includes TOR and RFPs completion
• Proactively provide unsolicited renewal computation for expiring contracts
• Ensure completion and accuracy of renewal computation submitted to AM updates.
• Closely coordinate with AM for deal updates.
• Properly turn-over closed deal to ensure service deliverables will be executed in a timely manner.

III.    QUALIFICATIONS

A.    Minimum Education

• A graduate of any 4-year course

B.    Minimum Experience/Training

• Proficient in MS Office Applications (Word, Excel, PowerPoint)
• Experience in Pre-Sales Services is an advantage

C.    Competency

• Has attention to details and problem-solving capabilities
• Has the ability to work under pressure and can work effectively and independently
• Has good written and verbal communication skills
• Has good interpersonal skill that creates positive relationship with colleagues and clients
• Has service-oriented personality

IV.    WORKING CONDITIONS

• Safe Working Conditions
• Respectful, Non-Discriminatory Treatment
• Fair Labor Provisions
• Whistleblower Protection