Role and Responsibilities
- Provide direct communication with our customers, insurance contracts, ride brokers, and social workers via phone and email to schedule transportation.
- Gather all necessary information to setup the appropriate level of assistance needed during transportation.
- Determine if the transportation request can be accommodated with regards to our geographical service area, hours of operation, and driver availability.
- Establish the appropriate method of compensation for the transportation by determining eligibility through MNITS, insurance coverage, or collecting private-pay information.
- Assisting the billing department with collecting and processing of payments to maintain timely collection.
Preferred Skills
- Organized with an ability to communicate clearly both verbally and in writing.
- Effectively and efficiently gather and document detailed information.
- Familiarity with Microsoft Office (Word, Excel, Outlook) and Google Maps (or similar).
- An honest desire to assist our customers and drivers in a friendly, understanding, and helpful manner.
General Description
You will be in constant communication with our customers, ride brokers, insurance representatives, and our community partners via phone and email to schedule future rides that align with our geographical service area, hours of operation and driver availability. You will determine a customer’s eligibility to have the ride compensated under Minnesota Health Care Programs, a current private contract, or collect private pay information. The typical day starts by uploading or entering ride orders from our ride broker’s web portals and ensuring the accuracy of the information provided. The next day’s rides are then assigned to drivers, building out the majority of a driver’s day. In between taking calls and answering emails regarding future rides, the scheduling team assists the dispatchers in accepting same-day rides, hospital discharges, or pharmacy runs. Periodically, the scheduling team is tasked with updating recurring trip information, renewing service agreements with our county partners, and collecting and processing payments. At times you may be asked to help in various administrative functions around the office such as filing, record keeping, driver credentialing, or local marketing. At times you may also be asked to assist our operations crew with light cleaning and stocking of vehicles, delivering vehicles to drivers or the mechanic, or taking them through a carwash. In very rare and uncommon instances you may be asked to drive a passenger to an appointment or back home.
Requirements
- Pass a NETSTUDY2.0 state/federal background check
- FIVE (5) years customer service experience
- Valid drivers license with acceptable driving record
- Pass pre-employment drug screening and DOT Physical
- Fluently Communicate in English; Reading, Writing, Speaking, Listening
Opportunities for Advancement
This is an entry-level position at Patron Transportation, a growing regional Non-Emergency Medical Transportation (NEMT) and Special Transportation Services (STS) provider. We are expanding our customer contracts as well as our geographical footprint. A candidate successful in this role will have the opportunity to move into a Lead Scheduler, Driver Liaison, or Driver Trainer role which would include additional compensation, Paid Time Off, and company perks.
