Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.
As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:
- People first: We empower and elevate the service provider, the consumer, and their communities.
- Act like an owner: We take responsibility for our actions and their results.
- Work as a team: We collaborate and care about the success of our team and others.
- Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.
Ready to join us? Read on for more.
In anticipation of increasing scale and complexity of the business we’re now looking for a Customer Success Advisor.
Your responsibilities:
- Resolving customer issues during inbound contacts via phone, email, chat, and social media.
- Making outbound contacts to customers to provide or obtain information needed to resolve issues.
- Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact.
- Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities.
- Informing customers about subscriptions, invoices, and payments.
- Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.
Our requirements:
- Minimum 2 years of experience in customer service or working in a contact center, specifically handling inbound inquiries.
- Experience in customer service within the tech industry (preferred).
- Knowledge of English (preferred).
- Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
- Enjoyment in interacting with customers.
- Excellent writing skills and a strong command of the Polish language.
- Familiarity with communication and persuasion techniques.
- Strong problem-solving and analytical abilities.
- Quick learning ability.
- Resilience under pressure and stress.
- A focus on achieving goals.
- Ability to quickly adapt to new situations.
- Strong teamwork skills and a passion for collaborative work.
What we offer:
- Type of contract tailored to your needs and flexible working hours.
- Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
- Work in a welcoming team which is always ready to help (🥳check and learn more about us!).
- Opportunity to develop in an international environment – we have teams in 6 countries, including USA, Brazil and UK
- Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, a cafeteria platform and much, much more 🙂
Sounds interesting? Apply by completing the recruitment form 🙂 We’re waiting for you!
~ Booksy Team
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About Booksy:
Booksy is the largest and fastest growing booking platform that connects beauty, wellness and health professionals with local customers, powering millions of appointments each year.
Booksy Biz, designed specifically for small business owners, is Boosky’s mobile-first SaaS platform that combines all the tools providers need to attract new customers, take appointments, manage staff and payments, and build a loyal client base. Booksy Biz makes running a beauty business simple, convenient and accessible so providers can focus on providing exceptional service to their customers.
The Booksy Marketplace is where millions of consumers around the world find, schedule and manage appointments with stylists, barbers, braiders, nail artists, estheticians, massage therapists, salons, and spas in their communities. Customers can browse business profiles, reviews, services, pricing, availability and instantly book appointments with the click of a button.
Founded in Poland in 2014, Booksy has operations in Poland, United States, United Kingdom, Spain and France and works as a distributed, remote-first team. The company has raised more than $100M in Series C funding and is backed by investors including Innovia, Kaya, and Verdane.
For more information, please visit booksy.com, or follow us on LinkedIn.
