Position Summary

Premise is growing, and we are looking to add an BI Analyst to our high performing team. 

Our successful candidate is one who aspires to make every client a Premise advocate. This person is a technically savvy, knows the value we deliver to customers, is open to creative solutions and feel comfortable owning the customer technical dashboards experience with a goal towards increasing revenue year-over-year.  In this position, you’ll be a key member of an outstanding business intelligence team cross-working with our Customer Success team in our Commercial sector, ensuring customers obtain quality dashboards, help create tools and analysis to do more and do it better, all with an eye to bigger and better.

***This is an onsite position based out of Mexico City. 

What You Will Do

• Be the technical face of Premise to a slice of our commercial customer portfolio
• Coordinate with data engineers team to ensure customer data delivery goes off without a hitch
• Enhance current Looker Dashboards, build, upload and download data sets using SQL, and planning and executing delivery improvements though BI platforms and tools.
• Work with technical teams from our customers for integrating our data with theirs, establishing a technical bridge between Premise and the customer
• Work with Premise Customer Success team, for aligning expectations and guaranteeing tools, data and analysis are up to date and with absolute quality
• Keep an eye on risk for customer churn and impacts on recurring revenue
• Be creative in getting happy customers to become advocates, through creative and impactful tools. 
• Work with the Global Operations team to ensure quality and that we are meeting our value proposition
• Use analytical, troubleshooting and problem-solving skills to influence data-driven decisions to ensure customer success

What You Bring Along

• Fluency in English

• Experience supporting customers in CPG/FMCG industries with a track record of success

• 3+ years in a B2B SaaS business intelligence or operative role
• Feel comfortable having direct contact with customers
• Project management experience 
• Experience in a role where work is often driven by project due dates
• Strong spreadsheet (Excel, Google Sheets) skills
• Experience using SQL
•  Experience using Python
• Experience using a business intelligence tool (Looker, PowerBI, Periscope, Google Data Studio)
• Data analysis and data-driven decision making
• Ability to learn new technology tools quickly
• Strong verbal and written communication skills
• BA / BS or equivalent experience 

Extras

• Experience living in, or traveling to far flung parts of the world
• Any major field of study that where critical, analytical thinking was required (Political Science, Sociology, Economics or STEM)