phoenixNAP offers state-of-the-art data center solutions, including security-focused cloud services, dedicated servers, disaster recovery and backup services, as well as colocation and network solutions. phoenixNAP is a Premier Service Provider in the VMware Cloud Provider Program and a Platinum Veeam Cloud & Service Provider partner and operates out of 17 datacenters globally.

For Maternity Leave Cover, we are seeking to fill the Accounts Receivable position with purpose to provide support for the Accounts receivable team. This will mainly entail  working with customers to answer questions regarding their accounts, and may also include billing, and payment processing. Individual will assume recurring and ad hoc projects. Individual will be responsible for a high level of customer support.

Location: Belgrade

Working Hours: 40 hours/week, Monday-Friday 10am-6pm

Key Job Responsibilities:

• Help clients with accounting related questions or issues on their accounts.
• Research billing and payment activity on client accounts.
• Assist clients with navigation of payment portal.
• Communicate with clients and NOC support to resolve issues regarding their account activity
• Note client accounts with payment arrangements.
• Assist AR with suspension/cancellation/reinstatement of Baremetal & BMC services.
• Assist AR with entering contract information for Baremetal services.
• Assist AR with gathering collection accounts documentation.
• Monthly Bandwidth reviews
• Monthly cancelled client deactivations
• Weekly updates of locations on services in UBS.
• Apply credits to client accounts.
• Projects as assigned by AR Management.

Key Skills & Qualifications:

• High school degree or equivalent education.
• High degree of professionalism.
• Demonstrated excellent interpersonal skills.
• Preferred familiarity with the Datacenter environment.

• Ability to interface effectively with all levels of employees/management.
• Ability to stay focused to ensure that projects are completed accurately and on time.
• Demonstrated excellent organizational skills
• Ability to prioritize and complete multiple interdepartmental tasks in a timely fashion.
• Excellent verbal and written communication skills

This is an exciting opportunity to continue your professional development and make impactful contributions working with a highly innovative and creative team, in a dynamic environment using the latest technologies.