13201- Program Manager

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Career and Youth Services   

Program: Career & Youth Services – ACCEP-IEHP 

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Job Summary:

The Program Manager provides operational support and manages the delivery of the ACCEP-IEHP project in Ontario. The Program Manager is responsible for managing the work of the ACCEP-IEHP Ontario team, managing and implementing the project services to ensure quality services are delivered, and working closely with employers, community partners, and promoting the project to the public.

Reports to: Senior Program Manager

Key Duties & Responsibilities:

• Manages and implements the project as specified on the project’s funding contract to ensure quality services and outcomes are achieved.
• Formulates strategies for achieving measurable objectives and outcomes.
• Assists the Employer Specialist in providing employment support, cohort training, job coaching, and other related support to IEHPs.
• Develops and monitors outreach strategies in building relationships with employers in the health sector for employment and practicum opportunities for IEHPs.
• Strategizes outreach plans to community stakeholders, training vendors, and employers.
• Reviews case files to ensure quality service standards.
• Develops and monitors proper documentation and records of the project.
• Prepares and analyses reports and surveys relating to the project.
• Assists the Case Manager and Employer Specialist in developing project curriculum and delivering workshops.
• Participates in project promotional and marketing activities.
• Supports and promotes cooperation among staff to achieve a high level of service delivery.
• Manages staff recruitment and conducts performance reviews
• Performs other job-related duties and responsibilities as assigned by Senior Program Manager and/or Program Director.
• Assists Senior Project Manager to monitor the Ontario project budget and reconciles financial reports with Accounting Department.
• Represents the project to attend community meetings in Ontario and in accordance with internal directives.
• Conducts regular team meetings with the staff to monitor program performance and compliance with internal policies and procedures (e.g. occupational health and safety)

Education, Training and Experience:

• Bachelor’s Degree in Social Services, or a related field; or an equivalent combination of education, training, and experience
• CCDP credential is an asset
• Minimum of 3 years of experience in managing and implementing programs to ensure quality service delivery
• Minimum of 3 years of experience in building partnerships with employers, community agencies, and training vendors
• Excellent knowledge in career counselling and case management
• Experience working with a skilled immigrants
• Experience in funded employment programs an asset
• A minimum of 2 years of management or supervisory experience is an asset
• Excellent knowledge of the local labour trends and information in Ontario

Job Skills & Abilities:

• Excellent written and oral communication skills
• Ability to work under pressure and tight deadlines
• Excellent interpersonal, problem solving and decision-making skills
• Ability to communicate effectively with service providers, stakeholders and employers
• Ability to work independently and as a part of a team
• Excellent leadership skills with ability to inspire, motivate and engage a team
• Excellent time management and organizational skills
• Excellent technical skills in MS Office and web-based research tools

Additional Information:

• Criminal Record Check Required
• Ability to work at multiple outreach locations across Greater Toronto Area
• Ability to work occasionally on weekends and evenings as required
• Occasional travel to provinces outside of Ontario may be required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 4 weeks annual vacation (starting) and up to 7 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm December 10 2024

While we appreciate all applications, only those selected for an interview will be contacted.