Administrative Assistant (Entry Level)

About the Company

Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis. 

Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 180 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter, Oxford, Toronto and Chicago and are expanding our team throughout the world. 

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.  Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated  individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.  

Read more about Deciphex here and more about our incredible team on our Careers Page here 

Responsibilities): 

• Receive, scan, and digitize all stained slides, then upload them to our system. Training will be provided for the processing of slides. 
• After a case is finished, return all physical materials (like slides, blocks, and reports) to the referring lab.
• Follow GDPR/CQC rules and make sure patient records are stored securely and meet data protection guidelines.
• Check scanned slides for accuracy and correct formatting before uploading them to the Diagnexia hub.
• Keep the scanning document library updated.
• Answer calls, voicemails, and emails to help with the technology platform.
• Solve basic customer support issues.
• Keep track of technical problems and document them.
• Pass on more complex technical issues to other team members if needed.
• Help with customer support outside of normal working hours when necessary.
• Follow health and safety guidelines.

Required Skills and Experience:

• High school diploma.

• Basic IT troubleshooting experience is an advantage  

• Organised and diligent with activities
• Motivated and independent worker
• Good customer service skills and ability to work with various groups (internal and external customer base).
• Good time keeping skills and ability to meet timelines
• Proactive with improving document control and training process.
• Willing to learn and be proactive in developing skills & experience

Work Environment:

• This position is based onsite in our facility in Basel.
• You may be requested to work overtime for special program events.
• Working Hours: Shift work between 6am – 9pm, Monday to Saturday, 37.5 hours per week total. 

Deciphex Inc., is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race,  religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.