Agent : Seasonal Campaign – Belize
Job Description
About the job:
Go Answer is expanding its Contact Center operations to a brand new 500-seat facility in Belmopan! We are looking for highly motivated, results-driven Contact Center Agents to join our team in Belize! Go Answer’s goal is to exceed the expectations of our clients, (and their clients), one extraordinary customer experience at a time. Our agents should be fluent in English to greet and assist our customers with enthusiasm and confidence.
Responsibilities Include:
- Manage a high volume of inbound/outbound calls in a timely manner.
- Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
- Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions.
- Build and strengthen customer relationships to achieve positive connections by going the extra mile.
- Develop a thorough understanding of client’s products and services.
- Follow account procedures and/or scripts with a personal touch.
- Guide callers through troubleshooting, navigating the client’s site and products or services.
- Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
Requirements:
- Applicants must be 17 years and over and must possess an active and valid Belize social security card.
- Must have experience in related field – (call center, retail, hospitality or food service)
- High School Diploma or equivalent.
- Must be able to fluently speak and write in English, using proper pronunciation and sentence structure.
- Exceptional verbal and written communication.
- Positive Attitude and Energy
- Excellent Phone voice
- Outstanding customer service and active listening skills
- Computer literacy – Typing 25 words per minute. MS Word/Excel.
- Self-motivated and able to adapt to and comprehend business processes and procedural changes
- Ability to work in a fast-paced environment.
- Schedule flexibility
- Clean police record via a background check
We Offer:
- Competitive salary
- Fun environment
- Great incentives
- Career Development and Management Training
- Lots of opportunity for growth and development.
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