Back Office Manager-Ophthalmology/Optometry Practice

Arizona Eye Consultants is currently seeking a Back Office Manager to join our growing Ophthalmology and Optometry practice. We have five locations in the Tucson area, and our physicians and staff are committed to improving the quality of life and delivering the best possible eye care to our patients.

Job Duties

Human Resources :
Supervises back office staff (technicians and scribes), and other reporting staff roles as assigned to ensure appropriate policies and procedures are followed.
Participates in staff recruitment and hiring decisions.
Ensures that staff receives a complete orientation to the work area with regular feedback sessions during the probationary period.
Ensures training and supervision of staff, giving appropriate, timely feedback regarding problems or issues.
Conducts and participates in performance evaluations.
Oversees staff development, such as continuing education, cross-training, and preceptorship opportunities.
Conducts and participates in staff disciplinary action and development of performance improvement plans.
Leads staff engagement and institutional survey responses.
Management of staff time off requests and correlating coverage of responsibilities.

Clinic Operations :
Oversight of daily clinic operations and monitoring of schedule utilization.
Coordinate daily staff assignments to ensure the clinic is staffed appropriately.
Provide oversight of appropriate appointment scheduling to ensure a timely manner in accordance with medical necessity.

Patient Experience:
Ensure excellent forward-facing customer service.
Facilitate service recovery to de-escalate and resolve potential customer issues.
Manage scheduling and coordination of care with specialty referring offices such as urgent requests, same day appointment requests, and other high-profile scenarios.
Conduct necessary staff training to provide exemplary customer service.

Leadership:
Ensure strong partnership with all centralized services that support clinic operations.
Participate in institutional initiatives; attend meetings and trainings, and workgroups.
Be a change leader; supportive of change to implement new initiatives and participate in performance improvement projects.

Performs other duties as assigned.

Knowledge, Skills & Abilities

Work requires ability to relieve manager of administrative duties, which may include functioning as liaison.
Work requires ability to coordinate and work independently.
Work requires proficient knowledge of computers and office equipment.
Work requires ability to communicate effectively with internal and external contacts on policies and procedures.
Work requires ability to work with confidential information on daily basis.

Job Type: Full-time

Job Type: Full-time

Salary: $22.00 – $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday 7:30am-4:30pm