Bilingual Agent for Technology Services

Company Overview:

BVP takes pride with Excellent Customer Service!
Today, we serve some of the world’s largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year.

BVP’s well-integrated technology solution allows for seamless integration and collaboration between North American and Colombian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles.
BVP Colombia is headquartered in Medellin. To learn more about our culture, kindly visit our website www.bvpcolombia.com

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities:

• Provides excellent customer satisfaction to existing and potential clients
• Timely communication with stakeholders when there are issues they need help with
• Verbally communicate with people you see on your computer screen using two-way communication tools
• Communicate with customers and related parties via phone and email
• Perform administrative task as per customer request
• Manage customer’s staff actions and report events to their management
• Collect big data and compile reports pertaining to operations
• Ensure smooth running of day to day operations in large facilities
• Produce reports and other communication as needed

Requirements:

• High school degree
• English speaking and writing proficiency B1-C2
• Good understanding of customer service
• Excellent interpersonal oral and written communication skills
• Ability to work afternoon shifts
• A positive disposition
• Capability to work from an office in Medellin – not a remote position

Employee Compensation Package & Perks:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events
• Annual Performance Reviews
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool table, darts and foosball