Care Services Coordinator

Please note: Must reside and be fully authorized to work in the US. **We are seeking remote applicants, preferably in Arizona, Illinois, New Mexico, Nevada, Texas or any state except California, Colorado, New Jersey, New York, Oregon, Massachusetts and Washington. 

Our Organization: 

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.   

How You’ll Make a Difference: 

Arkos Health is seeking a Care Services Coordinator. The Care Services Coordinator will be responsible for facilitating care for patients by coordinating and scheduling with Arkos Health field providers. Care Service Coordinators support the patients through timely, high quality, and efficient health care. The Care Service Coordinator serve as the front-line contact to patients with Arkos Health. Care Services Coordinators contact and educate patients on the services Arkos Health can provide; access patients’ current needs and referring patients to both health care and social work professionals to maximize their health care experience and outcomes.  Our Care Service Coordinators are empathetic and intuitive communicators and essential to establishing our relationship with patients.

Essential Duties and Responsibilities: 

• Provide phone support to all transitional/post-acute teams through inbound/outbound call management of all patient needs
• Provide explanations of all services and obtain verbal consent from patients for the transitional/post-acute team and clinical services
• Coordinate and manage schedules for the transitional/post-acute and clinical services teams in accordance with contracted agreement of all health plans and referring providers
• Initiate timely patient contact, obtain required documentation of CSA, and scheduling for the department
• Act as a liaison with the referral sources, transitional/post-acute team, clinical services, and health plans for coordination of orders, supplies, appointments, and medical records
• Upload all orders, field documents, and requested records to the patient’s charts for the clinical services team

Qualifications and Skills: 

• High school diploma or GED required
• Some college or medical certification preferred
• Previous customer service knowledge preferred
• MA/CNA preferred but not required 
• Healthcare experience preferred
• Knowledge of medications, medical terminology and patient care preferred
• Bilingual is a huge plus
• Weekend availability is not required, but is a plus

Benefits: 

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers – Arkos Health