Collections Agent

Requirements:

• Excellent Attendance
• BPO Collections/ Customer Service Experience
• Fluent in English and/or Spanish
• In-depth knowledge of Fair Debt Recovery Laws and procedures
• Experience in developing and enacting debt recovery plans and strategies
• Excellent Negotiation and Customer Service Skills
• Familiarity with Debt Collection Laws
• Being able to work a flexible work schedule
• High School Certificate/ NVQ Level 1/ Level 2

Competencies:

• Punctuality
• Time Management Skills
• Strong written and oral communication skills
• Ability to maintain composure while handling difficult situations
• Strong Technical and Analytical skills
• Negotiation skills
• Interpersonal skills
• Goal orientation,

Essential Functions:

• Collect payments on past due bills
• Negotiate payment terms and methods when right party is reached
• Handle a high volume of calls daily, inbound and outbound
• Meet monthly collection goals as set by the department while employing a high level of professionalism.
• Respond to customer inquiries and take appropriate actions.
• Document detailed notes about customer payment and non-payment activity and record all follow up information in systems.
• Adherence to federal and state laws while dealing with the debt collection.
• Be receptive to feedback and coaching.