Customer Care Agent

TravelgateX is growing! We are looking for Customer Care Agents. This is a key role focused on improving the level of satisfaction of our dear clients, solving their technical issues in a efficient way.

The sucessful candidate will join TravelgateX (www.travelgate.com). We are a cutting-edge technology company that connects the travel industry, based in Palma de Mallorca.

CUSTOMER CARE AGENT DUTIES:

• Issue review and resolution
• Organize, assign tickets to the correspondent project
• Register all service conversations between customer and development teams.
• Monitoring and follow issues evolution and due dates
• Activate new connections for new or already existing customers
• First to be contacted by customers
• Appropriate issues scaling
• Maintain and update customer’s tickets
• Accompany customers throughout the tickets resolution process
• Ensure all necessary information is registered until the issue is solved
• Develop and improve Help Desk procedures
• Onboarding/Connect customers following Customer Success requests

SKILLS AND QUALIFICATIONS:

• At least 1 year of experience
• Kanban (pull) skills, able to self-assign tasks.
• Flexibility, able to adapt to each type of issue and each department
• Capacity to avoid development interruptions
• Seek solutions to generate an impact on customers
• Customer service and care-oriented
• Languages: English (mainly written) and Spanish

WHAT WE OFFER:

• Young growing but highly skilled company
• Career opportunities and personal growth
• Great working environment: we organize monthly get togethers, cool summer & Xmas parties and more.
• Flexible working time: you´ll be able to start as early as 7am! And on Friday we finish at 14:00. Because we love long weekends 🙂
• Hybrid options (office in Palma-Parc Bit & work from home)
• Easy access to our offices with public bus
• Headquarters at ParcBIT, sunny Palma de Mallorca
• Innovating and changing environment