Customer Care Associate

We’re listening for smiles. CSR needed today.

You can tell. If you’re on the phone with somebody, you know their mood. If they grunt. If they’re attentive. You can tell. Right away.

We’re listening for smiles…and would love to have you on our team.

Being in the Customer Service Representative position at Aurora Pro Services means your voice is the face of our company. Whether you’re answering a call, or making one, a lot is riding on your disposition.

You also need to be obsessively organized. Calls coming in…calls going out…relaying information to technicians…and get appointments on the board. The day will move fast. Don’t expect a lot of downtime.

A CSR at Aurora Pro Services should quickly determine what a customer needs. We believe it’s our obligation to let the customer know their options in a simple and clear manner and allow them the choice.

Here’s a great tip: Aurora Pro Services is named after my grandmother: Aurora. She was a kind, resolute, and earned everyone’s respect. If you can speak to our customers like you’re speaking to Grandma Aurora, you’re in.

She brought me up with the teachings of Our Lord. Living through His teachings is the foundation of Aurora Pro Services. To serve. To help. To respect. To forgive.

Whatever your beliefs are makes no difference in the hiring process. But, it’s important that you understand these three ideas:

We help people win

We behave in a trustworthy manner

We live gratefully

That’s pretty universal, no matter what you believe. Now let’s move on to the details:

As a CSR, you’ll start at $13-$15. As you grow with the company and meet our requirements, you’ll see $800+ weekly in your paycheck.

Other benefits include:

· Daily team meeting with prayer (optional)

· Ongoing training

· Health, dental, and vision insurance.

· 401K with company match

· Vacation time, holidays off, PTO, an extra day off for your birthday (we’ll even throw in a birthday cake for free)

· Costco or Sam’s Club Memberships

· Free Tax Preparation by a CPA

· Weekly company breakfast

· Bonuses, spiffs, and commissions

· All the popcorn you can eat!

See? It’s not your typical Home Services Company. But I know you’re not a typical Customer Service Representative. If you made it this far and you’re still interested in our company, I have a feeling we’ll get along just fine. I believe strongly in making this a positive place for you and our team. I also believe in the values I mentioned. I want to do whatever I can to set you up to succeed. Just one more thing. When you apply, include the word smile in the subject line. Is this a test? I’m afraid it is. Lots of folks will skip over this paragraph, but it’s important to me that you are the detailed person I think you are.

Let’s get to know each other. Apply today.

I think you’re going to like it here.

Oscar Lopez

Owner, Aurora Pro Services