Customer Service Representative

Company Overview:

With a mission to make the world a safer place, BVP Serbia pioneered Remote Facility Supervision in 2011. Today, we serve some of the world’s largest corporations, providing mission-critical security, safety, and operational support 24/7/365. BVP Serbia employs over 400 professionally trained teammates and plans to continue to grow at over 30% each year.

BVP’s well-integrated technology solution allows for seamless integration and collaboration between North American and Serbian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles. 

BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Roles & Responsibilities:

• Building and maintaining long-lasting relationships with customers
• Audit and evaluate communication quality, log and address errors; escalation
• Attend to all customer inquiries promptly and efficiently
• News, authorization lists and protocols are distributed to the staff through appropriate communication channels
• Initiative to continuously enhance service quality
• Execute tasks per checklist and KPIs
• Initiative for long-term solutions and improvement strategies
• Maintaining accurate records and document all customer service activities and discussions.
• Attending internal and external meetings to plan, organize and execute tasks to customer’s satisfaction and team effectiveness
• Understanding customer individual needs and addressing concerns
• Approaching potential customers to establish relationships
• Maintaining an orderly workflow according to priorities
• Promoting and maintaining a positive company image in all interactions with customers and their associates
• Updating job knowledge by participating in educational opportunities, maintaining personal relationships, and participating in professional development courses/webinars.

Qualifications/Skills

• Integrity
• Commitment
• Adaptation
• Respect
• Excellence
• Problem-solving
• Excellent verbal and written communication skills
• Help desk experience (optional)
• Patience and ability to remain calm in stressful situations
• Self-awareness
• Self-regulation
• Ability to adapt to customers business hours

Application Requirements

• Minimum 1 year of Customer Service experience
• English proficiency C1

Employee Perks:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events (football, carting, parties, company hangouts, etc.)
• Annual Performance Reviews 
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool, darts and foosball

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