Field Sales Representative – Utawala

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a Field Sales Representative in our Commercial Department.

At Poa, we pride ourselves on being a values-driven company, and we love working with values-driven employees. Poa’s vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in the details, Care about each other and Tujienjoy kazini.

Mission Statement for the Role:

Responsible for delivering the overall revenue and customer growth targets within their specific defined geographical territory.

Overall Responsibility:

Make sales and hit the sale number! Be part of the team aiming to deliver over 70% of the total company sales.

Area Coverage:

Utawala and its environs

Key SMART Results for A-Player Success

1. Drive attainment of monthly sales targets as per the vintage: 

• 1-3 months: 15 sales
• 4-6 months: 30 sales
• 6+ months : 50 sales

2. Conduct at least 20 customer visits on a daily basis and develop a sales funnel of customers categorized into the system as below: Q4 2024

• Hot leads: 20%
• Warm Leads:30%
• Cold Leads:40%
• Paid customers:10%

3. Ensure proper utilization of resources: Q4 2024

• Drive 12 fliers per sale and at least 3 sales for every parasol activation.

4. 100% adherence to the prescribed sales process with zero deviations to plan and ensure the assigned field sales territory attained the highest industry customer satisfaction rates- Q4 2024

5. Operational Excellence: Q4 2024

• Attain 100% work attendance record with an absence management that is fully compliant with company policies and procedures.
• 100% compliance on system usage for lead generation, categorization & sales made.
• Timely reporting of sales updates at 11:00 am, 3:00 pm and 6:00 pm on a daily basis.

Level of Management Experience required:

None

Department stage of development where this role sits:

Rapid Scale and Growth

Core energy required for this position:

Doer / Positive/ Aggressive

Key Competencies Criticality (H, M, L)

1. Relentlessly driven and highly competitive to succeed- H
2. Exceptional salesmanship skills- H
3. Tactical, scrappy, relentless energy and focus to exceed targets- H
4. Ownership of clarity, accuracy of forecasting and credible pipeline management of opportunities- H
5. Ideally, experience in selling home internet services in low-income and informal communities- H
6. Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports- H
7. Work with the marketing team to deliver improvements in brand engagement scores in assigned territory- M

Mandatory criteria with no exceptions to hire:

1. Must have owned and delivered on a sales target.