Field Service Engineer – Raleigh

Job Overview:

As a Field Service Engineer, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that customer satisfaction is achieved through exceptional service. This role requires strong technical expertise, problem-solving skills, and a customer-oriented mindset.

Key Responsibilities:

• Installation & Commissioning:
• Perform on-site installation and configuration of lighting control systems, ensuring proper integration with electrical and mechanical systems.
• Commission and test lighting controls to verify system functionality according to design specifications and client requirements.
• Technical Support & Troubleshooting:
• Diagnose and resolve technical issues with lighting control systems, including hardware, software, and network-related problems.
• Provide hands-on troubleshooting for lighting, dimming, shading, and control systems.
• Offer remote and on-site technical support to resolve customer issues in a timely manner.
• Customer Training & Support:
• Deliver training to clients and contractors on the operation, functionality, and maintenance of the installed lighting control systems.
• Ensure clients are comfortable with system usage, troubleshooting, and basic maintenance.
• Maintenance & Repairs:
• Perform regular maintenance, inspections, and repairs to ensure long-term reliability of the lighting control systems.
• Manage replacement of system components, ensuring minimal downtime.
• Documentation & Reporting:
• Maintain detailed records of service activities, including installations, troubleshooting steps, repairs, and customer communications.
• Generate service reports for internal use and client review.
• Client Relationship Management:
• Build strong relationships with clients to understand their needs and expectations, delivering outstanding customer service.
• Provide recommendations for system upgrades, improvements, and additional services.
• Collaboration:
• Work closely with the sales, project management, and technical teams to ensure seamless project delivery and high-quality service.
• Communicate with technical support and engineering teams to address complex issues and develop solutions.

Qualifications:

• Bachelor’s degree, technical diploma or military experience in Electrical Systems, Electronics, Automation, or a related field.
• 2+ years of field service experience in lighting control, building automation, or electrical systems.
• Knowledge of lighting control systems, electrical circuits, and networking principles preferred.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills with experience in diagnosing hardware, software, and networking issues.
• Ability to work independently and travel frequently to client sites.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Valid driver’s license and ability to work flexible hours.

Preferred Skills:

• Experience with Lutron systems, shading solutions, and integration with smart building technologies.
• Proficiency in programming and configuring lighting control systems (Lutron, Crestron, etc.).
• Familiarity with low-voltage wiring, networking, and control protocols such as DMX, DALI, or BACnet.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Opportunities for professional growth and continuous learning.
• Travel reimbursement and company vehicle for on-site service.
• Paid time off and company holidays