Fulfillment Analyst

Job Title: Fulfillment Analyst

Reports To: Director of Support

Department: Client Experience

FLSA: Exempt

Your impact:

120Water is seeking a dynamic and determined Fulfillment Analyst to lead and support Fulfillment Operations of 120Water solutions. This individual will deliver the highest level of customer service to our internal customers and fulfillment partners. 

What you’ll do:

• Create order documents using 120Water’s platform, Excel, and Microsoft Word
• Coordinate with warehouse and 120Water teams to ensure timely picking, packing, and shipping of orders
• Oversee the relationship with critical fulfillment partners and vendors
• Troubleshoot shipping and fulfillment issues, with an emphasis on proactively resolving issues before they occur
• Update costs of goods sold and bill of material lists
• Monitor inventory levels and schedule product deliveries to maintain sufficient volume
• Support ad hoc reports and projects to streamline and automate key customer activities to enable operations at scale
• This is an office or remote work (Indianapolis-based) position, with occasional (twice/yr or as needed) travel to coordinate fulfillment activities at 120Water’s Chicago warehouse  
• Exude a flexible attitude and team mentality to adapt with ongoing change within 120Water and client environments
• Manage short-term and long-term goals and performance metrics in line with corporate objectives
• Create a feedback loop to track and proactively identify gaps, challenges, and seek opportunities to develop strategies to enhance the client lifecycle and support processes
• Collaborate with functional peers across functions, including marketing, customer sales, and product development to ensure optimal support of client activity and to deliver front-line feedback
• Embody 120Water’s cultural values and lead by example

What you bring:

• 2+ years of relevant fulfillment or supply chain experience
• Experience with Extensive or other inventory management systems are a plus
• Confident Microsoft Word and Excel user
• Detail-oriented and driven by a desire to get things done