Help Desk Senior System Administrator

Overview:

The Help Desk Senior System Administrator will play a pivotal role in managing and maintaining the IT infrastructure, ensuring the seamless operation of both servers and workstations.  This role involves leading a complex help desk/system administration function within a large organization, providing expert-level support and guidance.

Qualifications:

• Must have 5 years of experience with both servers and workstations.
• Proven experience leading in a large, complex help desk/system administration function.
• Must have Baseline and Computing Environment Certifications as specified in the Army Training and Certification Tracking Systems (ATCTS).

Responsibilities:

• Oversee and manage the daily operations of the help desk and system administration functions.
• Ensure the stability, integrity, and efficient operation of the information systems that support core organizational functions.
• Develop, implement, and oversee policies and procedures to ensure consistent system administration practices.
• Provide expert-level support for server and workstation issues, including troubleshooting and resolving complex technical problems.
• Lead and mentor a team of help desk and system administration professionals.
• Collaborate with other IT professionals and departments to ensure the alignment of system administration activities with organizational goals.
• Ensure compliance with all relevant certifications and standards as specified by ATCTS.

Skills and Abilities:

• Strong understanding of server and workstation technologies.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Certifications:

• Must hold Baseline and Computing Environment Certifications as specified in the Army Training and Certification Tracking Systems (ATCTS).

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.