Landscape Maintenance Crew Manager

POSITION SUMMARY

The Landscape Maintenance Crew Manager is the primary contact to the client and is the front-line leader in the performance and delivery of high-quality landscape maintenance services provided by the company.  The Landscape Maintenance Crew Manager safely performs, supervises, and coordinates activities of a 2–3-person crew, in accordance with contract agreement, within given budgeted parameters and always in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Excellence in Client Service

• Meets all deadlines with minimum change and with prior notice.
• Provides proactive solutions to job challenges and communicates these to all appropriate and necessary parties in a timely manner.
• Provides documentation of work completed to the Company.
• Responds to warranty issues promptly and within guidelines given.
• Promotes a positive professional image including, but not limited to clean trucks, properly worn uniforms, and job site cleanliness, as deemed necessary by the Project Manager.

 Account Management & Execution

• Plans, delegates, and executes all activities associated with the given accounts, including, but not limited to pruning, mowing, edging, fertilization, watering, site clean-up, pest management and all other plant health care functions assigned.
• Participates in, and as assigned, leads a team in snow removal activities.
• Communicates job work orders to team members daily.
• Receives a minimum of 90% score on job inspections.
• Manages and meets or exceeds given job hours for a given period of time.
• Ensures jobsite and yard facilities remain neat and orderly with equipment and materials discarded or stored properly.
• Reports progress of accounts to Management and other appropriate employees on a regular periodic basis and as requested.
• Provides insight and solutions to challenges and opportunities as they arise on the accounts.

 Safety

• Ensures that all business activities are completed in a safe manner.
• Ensures team members are aware of all job hazards and provides preventative training and controls to minimize risk.
• Trains all team members on company safety program and policies to ensure compliance.
• Documents all safety training and ensure employees sign off on all training provided using Greenius.
• Reports immediately to Project Manager and documents within 24 hours, all safety infractions, incidents, personal injuries and/or vehicle/equipment accidents.
• Takes safety corrective action and conducts re-training following all safety infractions or accidents.

Financial Control and Profitability

• Accurate time keeping using BOSS system.
• Completes and maintains inventory data for tools, equipment, and materials on a continuous basis.
• Accurately completes and turns in inventory tracking sheets for necessary bulk items at the time of use.
• Promotes new opportunities and solutions and brings these to the attention of the Project Manager for follow-up.

 Personnel Management & Team Building

• Ensures that all team members are aware of and attend scheduled team, safety, and production meetings.
• Communicates individual performance expectations to each team member by use of written job descriptions.
• Trains assigned team members on job skills necessary to become proficient at their given job responsibilities.
• Teaches team members proper horticultural practices using industry specifications and company standards.
• Trains team members on proper and safe use of assigned equipment prior to and during use.
• Conducts 30 days, 90 days and six months performance reviews for all crew team members using BambooHR.
• Completes and returns status change forms within 24 hours of a status change for assigned team members using BambooHR to complete process.
• Discusses and documents any unsatisfactory performance or infractions of company policies and/or procedures with Project Manager.
• Conducts wage reviews for all team members using company wage guidelines and wage review system.
• Assists with recruiting new employees to the team and company by being a “Sphere of Influence.”
• Retains team of employees at a level of 90% within a given season (February – December).

 Tools, Equipment and Vehicle Management

• Ensures team members are properly trained on any equipment, vehicle, or tool and that they have approval of use prior to conducting the work assigned.
• Demonstrates good care, cleanliness and custody of truck, trailer, tools, and equipment by following preventative maintenance procedures.
• Maintains a valid and appropriate driver’s license for the vehicle being driven. Maintains an acceptable Government Motor Vehicle record that always meets acceptable company criteria, regardless of whether driving during work hours or non-work hours.  Submits a new Government Motor Vehicle record every year.
• Understands and conducts “Daily Circle Check” prior to time of use for all equipment and vehicles.
• Understands and follows State Weight Station requirements and procedures, as required by law.
• Follows and trains assigned team members on the company procedures for a vehicle breakdown or accident.
• As assigned, follows the given procedures for the usage of snow and ice equipment.
• Follows the procedures given for requesting service and/or repair work from the shop mechanic.

 Qualifications

Education/Experience

• High School diploma required, horticulture degree or a 2-4 or related degree preferred.
• Minimum 3 years hands-on landscape maintenance experience, including snow removal duties, with at least one year of supervisory experience and/or equivalent leadership training

Physical Demands and Work environment

• Employee is frequently required to stand, walk, handle, reach with hands and arms, stoop, kneel, crouch, or crawl, talk and hear. Occasionally, employee will sit, climb, or balance.  The employee must regularly lift and /or move objects up to 50 pounds and occasionally lift and/or move more than 100 pounds.  Vision ability includes close vision, distance vision, depth perception and ability to adjust focus.
• Employees in this position are regularly exposed to outside weather conditions including extreme cold, heat, wind, and rain. Employees are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of shock.  Employees are frequently exposed to moving mechanical parts.

Special Skills and Licensure

• Completion of CLT exam within 3 years of employment within the position.
• You must possess a valid, clean driving record for appropriate vehicle; may require medical certification if driving equipment over 10,000 lbs. in compliance with Federal DOT regulation.
• Must be First Aid/CPR Certified within one year of being in the position.

BENEFIT PACKAGE Includes:

Medical, Vision and Dental Coverage

Life, AD&D, LTD

PAID HOLIDAYS – (6) paid holidays yearly

PERSONAL TIME OFF (PTO)

401(k)

Snow Bonus