Medical Scribe/Assistant

Primary Role:

The Medical Scribe/Assistant is a paraprofessional who assists the Physician by scribing information from patients in real-time during their visits. Some of the main responsibilities are recording a Physician’s interactions with patients and assisting with clerical duties related to medical documentation. This post-holder will also assist with administrative and operational tasks to facilitate the smooth operation of the clinic.

Responsibilities:

• Assisting with front desk coverage including, but not limited to: answering phone calls, registering and checking in patients, booking appointments, checking and applying insurance benefits, checking out patients and taking payments
• Coordinating insurance pre-certifications with the pre-certification department
• Coordinating referrals to other DH departments or external providers
• Set up and turnover of consultation and treatment rooms
• Coordinating OR scheduling
• Communicating with patients about upcoming appointments or procedures
• Scanning and uploading paper documentation into the electronic medical record
• Monitor stock levels of supplies and medications in the clinic and coordinate ordering from DH when necessary
• Cleaning and disinfection of equipment and instruments.
• Prepare consent and take pictures for aesthetic patients
• Scribe medical consultations
• Prepare letters for insurance submission
• Prepare sick notes
• Submit prescriptions to specified pharmacies
• Coordinate needed appointment before f/u e.g. audio, x-rays, blood work,
• Prepare patients for in clinic procedures
• Review process for surgeries
• Liaise between patients and physician to answer their questions and refill prescriptions

Other Duties:

• The employee, as part of his/her job description shall take part in the activities of any committee that he/she is assigned by his/her supervisor and is expected to attend all scheduled meetings. The employee further agrees to be an active participant in assigned activities related to CTMH Doctors Hospital attaining and maintaining Joint Commission International (JCI) Accreditation.

Qualifications / Personal Qualities

• Degree or diploma in a medical-related field or certification such as the Certified Medical Scribe Associate (CMSA) 
• Possess at least 1 year’s previous experience in a similar role either in a clinic or hospital setting.
• Minimum 1 year’s experience dealing with electronic health records
• Strong understanding of medical terminology and otolaryngology diagnoses
• Ability to expertly document patient care and transcribe patient appointments
• Proficient in the use of personal computers and software such as MS Excel, and Outlook.
• Confidentiality and privacy of the patients
• Strong organization, multitasking and time management skills
• Ability to handle high-pressure situations effectively
• Excellent written and verbal communication skills
• Hardworking and motivated.
• Enthusiastic and keen to progress.
• Takes pride in their work.
• CPR Certification

Travel:

None expected.

 Benefits:

Doctors Hospital offers a competitive benefit package that includes paid vacation, health insurance and pension in accordance with the Cayman Islands regulations.