Norwegian Speaking Telesales Agent

As a Call Centre Agent, you will be responsible for providing exceptional customer service and personalized support to our esteemed customers. Your primary objective will be to ensure their satisfaction and maintain a high level of professionalism while handling their inquiries and concerns. You will serve as a vital point of contact between the company and our valued customers, delivering a seamless and delightful experience.

Responsibilities:

• Provide efficient support for customers through outgoing phone calls.
• Ensure customers’ satisfaction and develop expectations.
• Accurately place and process orders per Customer Service Representative guidelines.
• Recognize and act on the opportunity to upsell additional products and services to customers.
• Follow-up on outbound calls, assigned cases, and quotes in a timely manner.
• Monitor and implement anti-fraud measures to protect both the company and its customers.
• Assist customers with game-related inquiries, helping them understand the rules, strategies, and
• features of various online casino games.
• Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience.
• Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers.
• Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment.

Key Skills, Experience and Qualifications:

• Must be fluent in speaking and writing in English & Norwegian.
• Customer service or Sales experience is preferred.
• Excellent communication and interpersonal skills to deal with customers and offer a good quality solution professionally
• Enthusiastic character with the ability to convince customers and responding their inquiries.
• Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology
• Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth

Our offer:

• Competitive salary synonymous with skills and experience
• Performance and bonus structure dependent on achievement of set targets and personal performance
• Career development opportunities
• 22 annual paid leave days (excluding bank holidays)
• Full Remote
• Free inpatient GP consultations and discounted treatments with a private health institution (only for London based employees)