Office IT Administrator

Job Title: Office IT Administrator 

Sector:  Renewable Energy Trading 

Location:  Lusaka, Zambia  

A. About GreenCo Power Services Limited (GreenCo)

GreenCo acts as an intermediary offtaker and service provider, purchasing power from renewable IPPs and selling that electricity to utilities and private sector offtakers (i.e. commercial and industrial users) and markets of the SAPP.  We are a dynamic, forward-thinking company that values innovation, collaboration, and productivity. Our team relies on cutting-edge technology to drive our operations, and we are looking for an Office IT Administrator to keep us connected, secure, and running smoothly. If you’re a tech-savvy problem solver with a proactive mindset, strong expertise in Microsoft products, IT security, and productivity tools, we want to hear from you! 

GreenCo’s vision is to lead innovation and sustainably transform renewable energy markets. This will be achieved through: 

• Forward-looking approach to the deeper integration of power markets to unlock investment in renewable energy generation capacity.
• Focusing on creating impact through innovative new solutions in the energy sector.
• Fostering an agile start-up culture with a focus on individual responsibility and personal impact.

GreenCo offers an excellent, dynamic, and exciting work environment for the right candidate with significant potential for further personal development and career advancement 

B. The Role in Context

What You’ll Do 

As our Office IT Administrator, you’ll be the go-to person for all things IT. From ensuring the Wi-Fi works like a dream to supporting staff in the office and remotely, your role will be pivotal in keeping our team connected and productive. We expect you to not only handle issues as they arise but also proactively identify opportunities to improve systems, enhance productivity, and future-proof our IT infrastructure. 

IT Infrastructure & Support 

• Managing and troubleshooting Wi-Fi and network systems to ensure seamless connectivity.
• Providing technical support for both local and remote staff, across PCs and Macs.
• Maintaining and setting up conference and video conference systems (hardware and software).
• Providing technical support for peripheral devices, such as printers, scanners, and other hardware.

Systems & Policies 

• Administering Microsoft products, including Office licenses, SharePoint, and other Microsoft 365 tools.
• Developing, updating, and implementing IT policies, ensuring alignment with security best practices.
• Leading initiatives to enhance IT security and compliance across the company.

Productivity & Development 

• Organizing and delivering workshops and training sessions on IT tools and systems.
• Exploring and recommending productivity tools to help the team work smarter.
• Proactively identifying opportunities to improve IT processes and user experience.

Procurement & Maintenance 

• Procuring and maintaining IT equipment and systems to meet the company’s needs.
• Ensuring all devices and software are up to date and secure.

C.Who you are

We’re looking for someone who: 

• Knows Their Stuff: You’re experienced with Microsoft business environments (Microsoft 365, SharePoint, Teams) and have a solid understanding of IT security principles.
• Tech-Savvy Problem Solver: Whether it’s troubleshooting network issues or setting up a Mac, you’re quick to diagnose and fix.
• Proactive: You don’t wait for problems to come to you—you’re always thinking ahead and finding ways to improve systems and processes.
• Great Communicator: You’re approachable and clear when helping colleagues understand systems or policies.
• Always Learning: You have a passion for discovering new tools and techniques to boost productivity and efficiency.
• Organized & Reliable: You’re the kind of person who ensures things just work—and works well.

What You’ll Need 

• Proven experience in IT administration, user support, or a similar role.
• Strong knowledge of Microsoft products and business environments.
• Experience with both PC and Mac systems.
• Familiarity with IT security standards and best practices.
• Bonus: Experience with video conferencing systems and IT hardware procurement. 

D. How to Apply

To apply, please submit: 

1. Your CV highlighting your relevant experience and skills.
2. Working Examples (required):

I. Video Conference System Design

• Design a video conference system for Microsoft Teams, specify how team members can use it in practice
• Specify the hardware and software components required (e.g., video, audio, microphone, speaker, big TV screen).

Provide a detailed cost breakdown for a user-friendly solution, keeping the total budget under $3,000. 

II. Microsoft Office Business Team Management

• Provide an example of how you managed a Microsoft Office 365 business environment. This could include:
• Structuring and managing Teams channels for a growing organization.
• Setting up and maintaining SharePoint sites, including permissions and security group management.
• Developing and implementing IT policies for Microsoft products.
• Leading a project to onboard new tools or streamline workflows within the Microsoft ecosystem.
• Include details on your approach, challenges you overcame, and the impact your work had on the team or organization.

Please include both working examples in your online application as they will be evaluated as part of the selection process. 

Why Join Us? 

We’re more than just a workplace. Here’s what we offer: 

• A supportive, tech-forward team that values your input and ideas.
• Opportunities to lead projects and develop professionally.
• A dynamic work environment that embraces innovation and collaboration.

E. Time Commitment

This is a full-time role and whilst the normal working week is 40 hours, it is expected that the ideal candidate will be prepared be available in case of IT emergencies out of office hours.