Operations Coordinator

Established in 2018, Rosslyn is a collection of award-winning, high-volume speciality coffee shops located within the City of London. We have ‘All the attention to detail and high standards of the great Australian Cafe combined with the warmth and community of the Irish Pub, brought together in a way that best serves modern-day London’.

At the end of it all what we do is quite simple…‘we are nice to people and we make nice coffee’

Overview

The Operations Coordinator is a new role designed to contribute to and strengthen the operational activities of the existing Rosslyn estate and the additional shops that will open in 2025. Working closely with the COO, Operations Manager, and Shop Managers, you will provide support across a range of key operational areas. The day-to-day focus of the role is to ensure the smooth operation of the shops, covering a diverse range of responsibilities.

Your core responsibilities will require

• Working closely with the COO & Operations Manager to support the upholding of standards across the Rosslyn estate
• Be a point of contact for the shop managers, providing service to them by strengthening the support functions that form part of their success
• Interact and collaborate with contractors relating to daily operations, escalating issues in a timely and efficient way. This includes suppliers, maintenance (such as equipment services and handyman tasks), shop cleaners, compliance and IT
• Provide ‘helpdesk’ service and coordinate the troubleshooting of issues. This includes reactive and planned preventative maintenance.
• Support the new openings programme through set up stages, owning the opening tracker and pre-opening checklist (ordering & transfers)
• Co-ordinate operational projects such as events (CAFQ), price rises, and new product launches
• Assist the development of retail sales and e-commerce by ensuring Rosslyn has the correct supply and demand

Skills;

At Rosslyn, we hire based on values and how we think you might contribute to our team. We hope to bring together those with a ‘why’ with a ‘how we do things’;

• You’re empathetic – have everyone else’s back and eager to help
• You have bundles of positive energy
• You’re organised – with a dynamic approach to planning and prioritising your work
• You’re engaging – a proactive problem solver who takes pride in their work
• You’re communication skills are excellent
• You have a strong attention to detail

This is a salaried role paying £30,000 – £32,000 per annum (negotiable depending on experience)

Listed benefits;

• Evenings Off
• Discounts include 50% off bags of house coffee & 30% off guest coffee
• 28 days annual leave for FT TM’s
• Cycle to work scheme
• Access to local gym classes
• Unlimited coffee whilst at work
• Friends and Family discount
• Company-wide trips including Dublin, the Paris Coffee Festival and more
• Quarterly Socials