Patient Support Specialist

About Us: Designated as Michigan’s one of 50 companies to watch Michigan Celebrates in 2022. Mentavi Health is a leading provider of behavioral health services, offering comprehensive diagnosis and treatment across the United States. We are committed to maintaining the highest standards of compliance, credentialing, and risk management to ensure the safety and well-being of our patients. 

Position Summary: As a Patient Support Specialist for our online diagnostic platform, you will provide the highest level of customer service in a collaborative office environment. The ability to anticipate patient needs and implement our thoroughly-developed communication strategy is crucial to meeting and exceeding patient service objectives while keeping our company’s mission and values at the forefront of every conversation. This role will be responsible for providing support and assistance for our patients. Our ideal candidate would have strong customer service experience in the healthcare industry or experience in a call center atmosphere, a positive attitude, adaptability to change, and a strong work ethic.

This role will report into the Grandville office. This role will report to the Patient Engagement Manager and will work a hybrid position Monday – Friday 8am – 5pm. We will not be considering remote applicants at this time. The hourly pay rate starts at $18.00 and is dependent on experience.

Responsibilities:

• Answer incoming calls, chats, and emails to assist patients with their inquiries
• Schedule patient appointments for our medication management and teletherapy treatment programs. 
• Provide information about our leading brand, ADHD Online, LLC and services to potential patients
• Facilitates the process for patient requests for assessment addendums and second opinions from Psychologists
• Submit requests for patient accommodation letters/forms to Psychologists
• Process payments and refund requests
• Uses critical-thinking and problem-solving skills to address the needs and concerns of patients
• Release of Medical Records
• Ability to multitask and prioritize multiple responsibilities
• Collaborate with other departments 
• Fully compliant to HIPAA policies and procedures

Requirements:

• High School Diploma/GED required, some college preferred
• 2 years of customer service or healthcare experience
• Excellent verbal and written communication skills
• Proficiency in the ability to work in multiple software systems
• Strong ability to use de-escalation techniques for dissatisfied patients
• Adaptable to change 
• Attention to detail

Preferred Qualifications:

• Medical billing and coding experience preferred
• Experience in mental or behavioral health or telehealth preferred

Benefits:

• Competitive salary and benefits package (health, dental, vision, 401K)
• Professional development opportunities
• Hybrid/flexible work environment
• Paid Holidays & PTO
• STD and LTD
• Paid life insurance and voluntary life insurance options
• Employee stock options
• Canine pet policy
• Free snacks and drinks in the office
• Company meetings with paid lunches
• Access to our diagnostic evaluation(s)
• Team building events including but not limited to company picnics

Equal Opportunity

Mentavi Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.