Payments Specialist

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (onboarding & back office administration) for our office in Malaysia (Midvalley).

Reporting to: Payments Team Leader

Responsibilities:

• Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
• Update the Platform systems with relevant information
• Handle any client requests/complaints and perform a timely investigation
• Assisting Onboarding/Support in replying to client queries
• Collaborate/Assist the Compliance and Risk Team regarding specific clients
• Conciliating with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request

Candidate profile:

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client facing position will be considered an advantage
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work from 7:00 AM to 4:00 PM, Monday to Friday, including public holidays. 
• A team player with excellent communication skills
• Attention to details

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Continuous personal development, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Claimable corporate parking
• Additional days for annual leave and medical visits

Journey to FP Markets:

• Interview with the People Function (45 min – 1 hour) to assess match to our culture and company
• Interview with the hiring manager (45 min – 1 hour) to assess match to the job and the team

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!