Pre-Sales & Technical Sales Specialist North America

About Worldsensing:

Founded in 2008, Worldsensing works with more than 200 engineering service providers worldwide to help them improve geotechnical, geospatial and structural monitoring in mining, construction, rail and critical infrastructure management.

With over 1,000 networks deployed worldwide and connecting over 65,000 sensors to the Internet of Things, our Loadsensing product is the leader in the IoT remote monitoring space.

The Loadsensing monitoring solution includes best-in-class edge devices, LoRa-based wireless connectivity and a cloud-based connectivity management platform. We also join forces with key industry players to offer software applications and solutions which engineering service providers use to add value to end customers.

The Mission:

The Pre-Sales & Technical Sales Specialist role combines the responsibilities of managing pre-sales activities in collaboration with the Sales team, providing technical support in collaboration with Support and Post-Sale team and driving new business opportunities in the NAMER region. The role will require you to evaluate customer needs, prepare technical and commercial proposals, and support both sales and post-sales activities, with a focus on markets such as infrastructure, mining, civil engineering, and railway. The candidate will also support sales operations and enhance the collaboration between sales teams and other departments to improve efficiency and customer satisfaction.

Outcomes:

• Increase sales by identifying new business opportunities and driving customer engagement.
• Improve the accuracy of sales data and streamline sales processes.
• Enhance cross-departmental collaboration to resolve customer issues efficiently.
• Expand technical support capabilities to better serve customers in various regions.

Key Responsibilities:

1. Pre-Sales and Technical Sales:

• Conduct market research by performing data analysis of prospective customers as well as attending specifics events and making discovery calls to generate new leads.
• Prepare and present technical and commercial proposals, defining the technical solutions for customers.
• Act as a project manager on key opportunities, driving sales conversions in industries such as mining, civil engineering, and infrastructure.
• Provide technical support to the Sales team and customers, ensuring efficient system performance, troubleshooting issues, and offering solutions.
• Manage and grow existing accounts while acquiring new business across various geographical areas in the North America region.
• Collaborate with the Customer Success Team to ensure smooth post-sales support and system maintenance.
• Identify new business opportunities (B2B and B2C), evangelise clients, and influence decision-makers to expand market share.

1. Product Presentation and Market Intelligence:

• Organise and deliver product demonstrations and training sessions for current and new customers.
• Attend conferences, seminars, and client meetings to promote products and services.
• Gather and report market intelligence, including competitor analysis and customer insights.
• Prepare and keep track of technical presentation submittals based on the selected strategic events in the territory.  

1. Sales Operations Support:

• Support the sales team with data entry and maintaining CRM accuracy, ensuring proper documentation of sales processes.
• Provide sales tracking, reporting, and process improvement recommendations to help optimise sales performance.
• Liaise with account managers to develop and execute specific sales strategies.
• Ensure smooth communication between sales and other departments, helping resolve customer issues and improving cross-functional workflows.

Requirements:

• 3-5 years of experience in technical sales or a similar role, ideally in the infrastructure, mining, or construction sectors.
• Engineering degree (e.g., Geotechnical or Civil Engineering) preferred.
• Strong technical knowledge, particularly with sensor technologies or IOT solutions.
• Fluent in English (additional languages such as Mandarin would be advantageous).
• Proficiency in CRM systems, with Salesforce knowledge being a plus.
• Ability to travel up to 33% of the time, depending on market needs.
• Strong analytical, organisational, and communication skills.
• Natural curiosity for new technologies and proactive problem-solving abilities.

Competencies:

• Autonomy and proactive thinking.
• Negotiation and diplomacy skills.
• Strategic orientation and teamwork.
• Excellent interpersonal and communication skills in an international context.
• Strong organisational and analytical capabilities.
• Ability to work in a cross-functional environment, supporting multiple teams.

Benefits:

• Competitive salary and benefits package
• Opportunity for professional growth and development

• Great work environment: we are a passionate, tight-knit team hailing from 20+ countries
• We are a family-friendly company and support a healthy work-life balance, we’re outcome oriented
• Work-from-home policy (flexibility)
• We like grabbing lunch or a drink together, and coming together for fun events organized by Worldsensing
• We love to learn and we love to share so you will actively participate in our knowledge sharing initiatives or transversal committees (communities, show and tell, etc.)
• Opportunity to work for a global IoT player which has been labeled as one of the organizations actively shaping and pioneering the Industrial Internet

*Hybrid working environment

At Worldsensing, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.