Project and planning Administrator

Project and planning Administrator

Avon Ruby is a family-run Building company specialising in refurbishments, renovations, and Reactive emergency works. We are looking for someone with the right skill set to join our small team in our fast-paced Greater London office.

This is an Administrative position that is positioned in the Projects team and forms part of the Building works arm of the Business.

The primary focus of the Project and Planning Administrator will be helping us deliver the best possible customer experience within the division. You will perform various administrative duties for insurance and independent-related jobs.

Main Responsibilities

Office Duties- Project department

• Dealing with ongoing Project claims
• Handle incoming new and existing claims enquiries by phone, post, or email ina  professional manner, deal with any queries and escalate if required 
• Co-ordinating and managing the diary of the team with your manager 
• Monitor and chase outstanding requirements for independent and insurance related jobs
• Maintain accurate records on CRM system
• To carry out other admin tasks as required
• Be empathetic towards out customers, supporting them through a difficult period in order to make their claim/job journey as easy and straightfoward as possible
• Build and maintain a close repport with our valued clients 
• Supporting your line manager to achieve team/business goals
• Within the role you are to ensure that the claims/jobs are dealt with a proactive approach and meets the agreed SLAs. You will be working as part of a team and be required to assist with other cases as workloads and holidays demand. 
• To carry out other claims/admin tasks as required
• Deal with jobs and claims fairly 
• Good negotiation skills 
• Assisting the team with booking in repairs/ongoing works for our staff to attend
• Correspondence: Have a strong and confident telephone manner. 
• Budgets: update budgets with purchase orders and invoice payments
• Create, send invoices and payments links to clients

Office Administration

• Data input – Needs to have decent accuracy and numeracy skills
• Ad hoc work as required
• Collecting staff expense claims and invoices related to the office
• Monitoring and ordering supplies
• Opening and reading mail and taking relevant actions where appropriate.
• Composing and sending routine correspondence
• Organising itineraries and other bookings.
• Receiving guests/visitors and coordinating meeting requirements as necessary.
• Creating and maintaining efficient online filing systems.
• General administrative duties 
• Ordering stationery and managing Inventory 

Candidate Requirements

• Positive attitude and good interpersonal skills
• Team player with the ability to work autonomously in a demanding environment
• Time management skills with the ability to focus, organise and prioritize workload
• Strong numeracy skills is a must
• Ability to problem solve

Qualifications and Experience

Essential

• You will need to be a strong Administrator, preferably with experience in a similar role.
• Speaks the English language 
• Good written English
• Excellent computer skills, in particular with Office 365 (Excel, Word)
• Excellent Administration skills including a great telephone manner 
• Confident on the Telephone 
• Great interpersonal skills in communicating with Tradesmen and Clients of all levels
• Ability to learn new CRM (Customer relationship management) software applications
• Ability to work with initiative 
• Ability to work in a fast-paced environment 
• Experience working in a small team preferred

Desirable 

• Knowledge and experience using CRM (Customer Relationship Management) applications 
• Industry (In the Building/Heating trade or merchants) experience is desirable for this position

Benefits:

• Pension scheme
• Smart casual dress

Application deadline: ASAP – (imminent start)

Job Type: Full-time, Permanent 

Salary: £23,000 – £27,000 p.a. (Dependent on experience)

Location: Greenford, Middlesex