Reservations And Ticketing Agent (OTA and Flights background)

About Wego

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travellers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

About the role

Our Back Office ‘Flight Operations Team’ operates 24 x 7 365 days a year and is made up of  experienced and highly skilled Reservation and Ticketing agents with deep knowledge of the travel industry and in particular flight booking and ticketing  via GDS systems and airline portals. 

To join this team you must be able to demonstrate that not only are you fully competent with the required operational processes for the issuance, reconciliation and fulfilment of airline tickets. But also demonstrate a clear understanding of IATA Fares and Ticketing  including; BSP Accounting, Refunds and Reconciliation processes.  As an online company we like to handle things via automation, however automation can not do everything.  That is where this team steps in, they are there to handle the complexities of flight bookings, and ticket issuance that is not covered via automation.   They monitor and audit our solutions to make sure that they keep working and handle things manually when they don’t.

Key Responsibilities:

• Modification of Flight Reservations and Tickets that can not be handled online such as ticket in exchange, voids, cancellations and refund processing.  
• Understanding and applying the best fares possible for domestic and international flights such as  contract fares, snap codes (CAT, NEGO FARES airlines’ rules etc.
• Multi PCC and Multi GDS shopping to reduce fares that are booked.  
• Performing Quality Control checks to ensure that all bookings adhere to the flight rules. 
• Monitoring and Identifying issues with our booking and ticketing systems
• Creating and updating profiles and invoicing
• Building PNRs, creating itineraries, checking basic and advance availability, reading of fare rules and ensuring that all tickets are issued by deadlines. 
• Booking and Ticketing optimisation, that reissues, voids, cancels and re-books flight to gain additional savings. 
• Work with multiple consolidators globally in multiple BSP’s to gain the highest level of commission or the lowest fare possible for a given booking. Able to multitask and work in stressful situations
   

We work in a fast paced environment and are always looking for ways to improve and grow our flights business.  If you want to be part of the fastest growing flights company in the Middle East and are looking for a challenge we want to hear from you.