Sales Associate

Company

Castle Wholesalers, a division of Home Surplus, is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. The company aspires to be the first choice of contractors and consumers in cabinets, vanities, doors, and windows. After operating as a single location for over 40 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

Position 

The Sales Associate is an in-store customer-facing team member who will deliver outstanding customer experiences while increasing sales. Sales Associate is a foundational position that can be a career position, or a launch point to other paths in Sales, Design, or Leadership. The position reports to the Showroom Manager.

Primary Responsibilities

Manage the customer experience through the sales process from first in-store interaction through ordering, while:

• Assisting customers as experts on our products, services, advantages, and promotions.
• Meeting or exceeding customer expectations via a positive, well-informed, consultative approach in order to drive repeat and referral business.
• Following up on prospective orders via phone, text, and email.
• Entering orders accurately and coordinating closely with store operations regarding order fulfillment.
• Continuously refining your professional consultative selling skills and product knowledge.
• Ensuring the cleanliness of the showroom and product displays.
• Serving as a voice of the customer in helping the company understand local customer demand, trends, and the competitive landscape.

• Using company systems to communicate with precision and drive process efficiency.
• Working collaboratively with team members across functions in order to deliver outstanding customer service and make Home Surplus a great place to work.

Requirements

• Outstanding listening skills.
• Warm and open. Enjoys interacting with all types of people.
• Willing to ask relevant questions in order to drive sales.
• Detail-oriented, with outstanding follow-through.
• Enthusiastic team player.
• Consistent, reliable, punctual.
• Professional presentation. Strong verbal communication and average written communication skills.
• Balance of courage and humility. Owns mistakes, asks for help, and addresses problems before they escalate.
• Willing to learn and follow basic sales funnel processes.
• Preference for consultative showroom sales experience, and/or familiarity with kitchen/bath fixtures and the basics of residential construction.
• Moderate flexibility, including the ability to work most Saturdays, in keeping with a traditional retail environment.
• Speaks and understands English clearly. Fluency in other languages like Spanish is a plus.
• Comfortable with technology.
• High school diploma or equivalent (GED).

Physical/Environmental Requirements: 

Work is performed in a showroom/warehouse retail environment during traditional retail business hours.  Physical requirements include:

• Extended periods of time standing and walking.
• Speaking in person, on the phone, and by video.
• Entering customer and order information with a keyboard and mouse.

Compensation

• Competitive salary. 
• Benefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
• Advancement opportunities related to the continued rapid growth of the company.