Senior Client Solution Manager, Germany

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

We are looking for a highly motivated Senior Client Solutions Manager (Sr. CSM) based in Hamburg or Munich with a passion for video marketing and execution while consistently striving to exceed the expectations of clients, team members, and co-workers. Reporting to Lead, Client Solutions DACH in Hamburg.

The Sr. CSM will be working with existing direct clients in the EMEA area as well as creating new client relations and partnerships. They strive to exceed the expectations of their clients, team members, and co-workers by going above and beyond in their day to day.

Are you ready for an exciting journey on the German, Austrian and Swiss market?

Responsibilities

• Managing and expanding client partnerships from start to finish. Including strategy, brief response, media plan creation, execution, reporting and invoicing
• Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction
• Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals with Senior client contacts
• Analytical and critical evaluation capability required for use in post-campaign analysis
• Responding to all client requests with urgency by using knowledge and understanding of all internal systems
• Generating and sending thorough weekly and final reporting that address overall metrics, wins, insights, and recommendations
• Working side by side with Sales to expand the business, provide brief responses and help with ad-hoc client requests
• Using Salesforce to help with forecasting and to track/manage opportunities

Requirements & Qualifications

• 5+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience
• Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
• Advanced knowledge of Excel calculations, pivot tables, graphs and Salesforce (or similar CRM) is a must
• Proven work experience as a Social Media Manager is highly preferred
• Google Ads or YouTube certified, Meta and/or TikTok knowledge are a plus
• Have strong communication skills; verbal, written, interpersonal and presentation
• Client facing experience working with senior partners both at agencies and brands
• Strategic capabilities and vision, happy to work on strategy and share an opinion from planning to pricing of campaigns
• Digital and/or ad-tech background, measurement knowledge and or background is a prerequisite and determined to learn and adapt in a fast-paced digital world
• As we interact with our clients in German, business fluency in German is mandatory. All internal communication is conducted in English, so a strong command of written and spoken English is essential.
• Above all, possess the highest levels of professionalism, integrity, and ethics.

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognised as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customised, contextually aware, and dynamically optimised campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.