Senior Client Solution Manager, Spain

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

We are looking for a highly motivated Senior Client Solutions Manager (Sr. CSM) with a passion for video marketing and execution while consistently striving to exceed the expectations of clients, team members, and co-workers.

The Sr. CSM will be working with existing direct clients in the EMEA area as well as creating new client relations and partnerships. They strive to exceed the expectations of their clients, team members, and co-workers by going above and beyond in their day to day.

We’re a fast-growing team with our HQ in Stockholm. Are you ready for an exciting journey on the Spanish market?

Responsibilities

• Understanding and communicating how Channel Factory’s products will assist clients in reaching their marketing goals
• Managing client partnerships from start to finish. Including, strategy, brief response, media plan creation, execution, reporting and invoicing
• Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction
• Creating and maintaining short and long-term Account Plans for each designated account
• Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues, helping with campaign optimizations
• Analytical and critical evaluation capability required for use in post-campaign analysis
• Responding to all client requests with urgency by using knowledge and understanding of all internal systems
• Leading internal and external pre-campaign kick-off calls, setting clear expectations and measures from the start, act as a technical lead for the client by serving as the single point-of-contact with the Ad Operations team for all executional inquiries
• Generating and sending thorough weekly and final reporting that address overall metrics, wins, insights, and recommendations ● Expanding relationships through regular client communication to build and maintain deep-level partnerships
• Actively up selling and renewing existing clients
• Working side by side with Sales to expand the business, provide brief responses and help with ad-hoc client requests
• Educating clients post-sales about Channel Factory’s offering for both managed and self-service products; working with external partners to provide best solutions for the client
• Using Salesforce to help with forecasting and to track/manage opportunities
• 3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience from reporting & campaign monitoring perspective
• Maintaining and updating proficiencies in the video marketing space
• Interest in YouTube as medium is a big plus!
• Reporting to Client Solutions Lead for Italy & Spain

  Requirements & Qualifications

• 3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management experience
• Effective experience in media buying on a bidding model e.g., DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
• Have strong communication skills; verbal, written, interpersonal and presentation
• Thrive as a presenter and be passionate about sales
• Advanced knowledge of Excel calculations, pivot tables, and graphs is a must!
• Client facing experience working with both agencies and brands
• Able to help develop and set best practices and help train other team members to stay competitive in an ever-changing digital landscape ● Strategy savvy in everything from planning to pricing campaigns
• Able to effectively prioritize and work with little to no supervision
• Highly organized and detail oriented professional
•  A collaborative individual who can work both in a team and independently
• Driven and determined to learn and adapt in a fast-paced digital world
• Fluent in the Salesforce platform 
• Google Ads or YouTube certified, Meta and/or TikTok knowledge are a plus
• Strategic capabilities and vision, happy to work on strategy and share an opinion
• Able to lead discussions with senior partners
• Great presenter and comfortable presenting to bigger groups of people
• Preferably a network at top tier advertisers in EMEA
• Digital and/or ad-tech background, measurement knowledge and or background is a pre
• Above all, possess the highest levels of professionalism, integrity, and ethics

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.