Senior Manager, Business Operations – Global Expansion & Payment Partnerships (GEPP)

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: The Senior Manager, Business Operations within the Global Expansion & Payment Partnerships (GEPP) team at Flutterwave will lead the Business Operations unit. This role is pivotal in ensuring the smooth and efficient operation of the GEPP team by streamlining day-to-day activities, enhancing operational effectiveness, and driving strategic initiatives. The successful candidate will play a key role in planning, project management, and the coordination of essential team tasks to support Flutterwave’s global expansion and partnership goals.

Key Responsibilities:

• Operational Management: Develop and implement operating procedures for the GEPP team to ensure consistency and efficiency in daily operations.
• Team Coordination: Oversee the coordination of team activities, including the scheduling and management of GEPP review sessions, ensuring that all stakeholders are aligned and informed.
• Project Management: Lead and manage cross-functional projects within the GEPP team, from initiation to completion, ensuring timely delivery and alignment with strategic objectives.
• Budgeting & Reporting: Coordinate the budgeting process for the GEPP team, monitor financial performance, and prepare regular reports to track progress against objectives.
• Team Reporting: Coordinate various reporting such as weekly or monthly activity reporting & board reporting for the team
• Internal Audits: Conduct internal audits to assess the effectiveness of the GEPP team’s operations and ensure compliance with internal and external standards.
• Strategic Planning: Work closely with senior leadership to develop and execute strategies that support Flutterwave’s expansion and partnership goals.
• Stakeholder Engagement: Act as the primary point of contact for internal and external stakeholders regarding GEPP team operations, ensuring clear communication and effective collaboration.
• Continuous Improvement: Identify opportunities for process improvements and drive initiatives to enhance the overall efficiency and effectiveness of the GEPP team.

Qualifications:

• Bachelor’s degree in Business Finance, Economics, or a related field. MBA or relevant advanced degree is a plus.
• Minimum of 10+ years in payments either at a Financial Institution or Fintech Gravitas and strong presentation skills
• Strong C-level executive relationships with customers and industry thought leaders
• Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms
• Bureau/CUP-China Union Pay/UPI-Unified Payments Interface acquiring implementations or 3rd Party Acquiring partnerships commercials and implementation desired.
• Experience or strong understanding of Regulatory frameworks and application process for Payment licenses.
• Expertise in payments, financial services and / or local payment method
• Excellent project management skills (Project management certification is plus)
• Fluent in English
• Authorization to work in Nigeria without sponsorship

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