Senior Ops analyst – payments

About us

Seccl is the Octopus-owned embedded investment platform that’s helping more people to invest – and invest well.  

Our sector is being held back by old tech, dismal processes and misaligned interests. Together they create pointless complexity for financial planning and investment professionals, and provide outdated, overpriced experiences for customers. We’re on a mission to fix it.  

We help forward-thinking financial planners, wealth managers and investment platforms to reimagine their business and client experience – empowering them to build better, more sustainable and more valuable operations, and meet the digital demands of the future, not the baseline expectations of the past.  

And we do it by reimagining their technology – with a low-cost, hyper-efficient and (genuinely) API-first technology infrastructure that handles millions of requests every day, and powers the portfolios of more than 160,000 investors.  

A regulated custodian and ISA/SIPP provider, we combine the disruptive mindset and ambitious mission to shake things up, with the commitment and substance to not screw them up.  

We’re proud to be part of Octopus, the £12.8 billion group that’s on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.  

TLDR 

We’re a business with insane product-market fit, impressive early traction and an offering that has the potential to transform an outdated industry for the better. We’ve doubled the size of our business over the last six months and expect to do that a few more times over the next few years.  

The role  

Our Senior operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done.

As a senior ops analyst you’ll help manage the smooth day-to-day running of your team, providing daily confidence in our service levels and operational outcomes. You’ll be the escalation point for tricky customer issues or complex operational cases and you’ll closely monitor our service so we can deliver great customer outcomes. You’ll creatively solve problems and drive ongoing improvements to help Seccl achieve its mission.  

It’s an exciting, fast-paced role where you’ll be responsible for organising and monitoring team outcomes, delivering continuous improvement, and coaching and sharing knowledge with your team. 

On a typical day you will be…

• Supporting delivery of the team’s operational outcomes so service targets are met and industry standards maintained. This includes managing complex operational processes and driving the completion of, and reporting on, day-to-day activity to ensure it’s all completed to the highest standard
• Delivering great operational service to our customers, bringing your expertise to solve tricky problems, manage complex escalations,and help to resolve live issues 
• Supporting your ops delivery lead to understand team performance and design ongoing improvements that helpthe team to succeed 
• Owning day-to-day communication with our customer team and wider team of senior analysts to proactively share ways of working and coordinate across areas, creating effective and consistent service outcomes
• Operating, monitoring and actively improving our control environment. You will ensure control execution and support assessment of, and recommendations for, enhancing control effectiveness
• Providing coaching and support, including process and operational training, to the wider team, ensuring objectives and training plans create a supportive development environment where everyone can do their best work
• Working closely with your ops delivery lead and product owner to drive change and supportthe design of great tech to deliver fantastic customer outcomes and improved operational efficiency 

You’ll be successful if you …

• Are a self-starter who loves making things happen and takes a high level of ownership for delivering the best outcomes for our clients
• Are a hands-on, logical problem solver who can think outside the box and challenge the status quo to fix tactical issues while also delivering daily team outcomes
• Are a collaborative and empathetic team player who loves to share knowledge
• Are highly organised and able to coordinate across team members to get things done
• Can communicate messages clearly (both verbally and in writing) to get everyone on the same page
• Have good operational, industry, and domain knowledge, – or if not, you’re a fast learner who is willing to dive in and get up to speed quickly. This would include knowledge of things like platform transfers (including ATG and Origo), custody, payments, trading etc.
• Are keen to work in a tech-focused, digital-first environment 

This role isn’t for you if:

• You rely on a lot of top-down direction.Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression.
• You’re not comfortable working in a fast-paced environment. Our speed and scalability is what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on your ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen.
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty.

Our culture

We are proud to cultivate a culture first, human environment and genuinely listen to our people about what matters to them most. As a result, we’re proud we’ve cultivated a transparent and inclusive environment that encourages diversity of thought, challenge and experimentation.  

Our purpose is supported by a series of non-negotiable operating principles that define how we work to deliver value for each other and for our clients:   

1. Never settle   

We think of ourselves as ‘embedded hero-makers’ for our customers. We put them first, and if we say we’ll do something, we’ll move heaven earth to do it. We think boldly and embrace change.   

1. Take ownership   

We think rigorously and deeply about a problem, but then charge at it, acting with and urgency and speed that sets us apart. But we never lose sight on quality or long-term scalability.   

1. Be generous and candid   

We encourage our people – and our customers – to challenge us and never shy away from tough conversations. We have a flat and inclusive culture where everyone can be themselves – and speak up.   

 
We have offices in central Bath and Edinburgh, and London. We’re working as a hybrid team supporting each of our people to choose how they work best. We’ve always been supportive of flexible working that focuses on delivery and impact, rather than hours worked. Don’t just take our word for it, check out our Glassdoor page for the latest reviews or our Instagram, and LinkedIn for company updates and insights from the team. 

What’s in it for you… 

We offer a generous blend of benefits for the things that really matter to our people, including: 

• 27 days holiday + bank holidays (some can be flexible) + day off on your birthday. 

• 3 days (full time) per year for Dependant leave 

• 2 days off per year to volunteer for a registered charity of your choice, including our charity partners Aid Box Community and Edinburgh Food Project 

• Length of service award – 1 month paid sabbatical at 8 years. 

• 6% employer pension contribution, and life assurance 

• Private medical insurance with AXA Health 

• Enhanced Parental leave and flexibility to integrate your home and work life in a trusted environment.  

• Will writing offering via Octopus Legacy 

• MacBook and up to £500 home office set up budget. 

• £700 per person learning budget. 

• Option to work abroad for up to 6 weeks in the year. 

• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace.  

• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and Seccl invest (our own platform for you to manage your investments) 

• Octopus Electric Vehicle scheme after 12 months of employment 

• Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.  

• Cycle to work scheme – saving money on a range of bikes and accessories. 

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences.  We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age or background.  

Please note that we do not provide sponsorship for candidates residing outside the UK. However, we welcome applications from individuals who possess valid work permits that allow them to work in the UK. If you already have the right to work in the UK or hold an eligible work permit, we encourage you to apply for this position. 

We usually allow around two weeks for sourcing some great candidates so don’t be dishearten if we’re not in touch right away, we’ll let you know next steps as soon as we can. 

If you think you have most of what we are looking for, then what are you waiting for? Go ahead and apply. We’d love to hear from you!