Service Coordinator

Position Summary: 

As a growing electrical contractor, we require a driven self-starter to support and assist our Service Department. As a Service Coordinator, you will be tasked with being part of team dedicated to maintaining the highest level of customer service while ensuring the efficient and effective delivery of projects. 

This multifaceted role offers an exciting opportunity for someone looking to contribute significantly to our service division. 

The successful candidate will play a pivotal role in managing all duties and tasks involved in responding to customer service requests, dispatching of electricians, and billing. The Service Coordinator will have a strong focus on delivering excellence to the customer. 

This is a full-time, in-office position. The role will work closely and report directly to the Service Manager. 

Key Responsibilities: 

 As a Service Coordinator your job duties and tasks will include: 

Customer Service Requests: 

• Respond to customer service requests through telephone and email.  

Dispatch and Field Support: 

• Specific administrative functions associated with the work orders: 

• Job set-up. 

• Transmittals and communicative documents. 

• Contract documents when required. 

• Schedule and dispatch electricians to work sites. 

• Maintain the dispatch scheduling dashboard. 

• Permit applications and renewals. 

Billing: 

• Collect new customer details, including negotiation of deposit amounts. 

• Maintain customer records. 

• Follow up on outstanding completed work orders. 

• Invoice customers. 

• Administer customer surveys and promote the after-sales experience of customers. 

• Respond to service invoice inquiries. 

Project Coordination: 

• Handle project administration, including cost control, schedule control and change order administration. 

• Coordinate final inspections, and compliance documentation. 

• Completion documents and warranty letters. 

• Ability to work independently and as part of a team.  

Other: 

• Participate in the weekly service department meetings. 

• Participate in process improvement initiatives within the department. 

• Promotion of Sasco’s different departments; Data Communications, Fire Alarm, and Projects. 

Key Relationships Held With: 

• Service customers 

• Service electricians in the field 

• Vendors 

Competency Requirements: 

• Team player 

• Excellent organizational, time-management, communication, and problem-solving skills.

• Self-motivated and a has “let’s make it happen” attitude. 

• Thirst for personal development and growth. 

• Tech savvy with proficiency in using Microsoft suite of products (Outlook, SharePoint, Forms and Lists).
• Effective collaborator with project managers and team members.

Your preferred qualifications will include: 

• Experience using Microsoft suite of products including SharePoint. 
• Class 5 driver’s license in good standing with the Province of BC.
• 1-3 years of experience in a technical support position for either electrical installations or the supply of electrical equipment is an asset.
• Experience using Build Ops is an asset. 
• A Red Seal certificate or equivalent is an asset.
• Proficiency in SiteMax, BlueBeam and Procore are an asset.

What we Offer:

• Competitive Compensation
• Competitive Vacation Policy: Entitlement to 3 weeks vacation a year
• Matching RRSPs after 1 year of service with Sasco
• Vision care, health and wellness and tuition reimbursement program
• Matches your contributions to the employee Sasco Shares Fund (making donations within our local community).
• Company events, birthdays, BBQs, holidays and sporting events with a culture of celebrating professional and personal achievements

To learn more about The Sasco Way in action check us out on You Tube: 

https://www.youtube.com/watch?v=GBuv4wqeurE