Shift Lead at St. Rose

• Are you being overlooked for being such a great team player?
• Are you not living in your purpose of bringing people together in your workplace?
• Are you lost because you haven’t found a coach or mentor who sees your amazing strengths? 

If so, we want to meet you!  We are on the hunt for a Shift Lead who is eager to learn what true servant leadership is and implement it every day alongside the Cafe Manager.  We are looking for an energetic doer, team leader, and an awesome person looking to flourish and thrive with a growing coffee brand.  Join our dynamic team and grow personally and professionally!  Unlock your leadership skills, forge meaningful relationships along the way, and embrace your go-getter spirit to encourage and build a strong team.

About Us

We are not just another coffee brand with an addictive ambiance, trendy lattes, and a thin veneer of culture and community. We ARE a culture-centered community that is focused on the people within and the people we serve. Kindness is at the top of our core values, leading to changes in our decisions, services, and operations. We are a socially equitable company focused on initiative, self-reliance, cooperation, integrity, and daily putting our best selves forward. At the core, we appreciate, support, treat each other with respect, and love each other.

About You

You are an enthusiastic and high-energy go-getter driven by a strong desire for personal and professional development. As someone who takes pride in being the go-to person, you’re dedicated to getting things done efficiently and effectively while inspiring those around you. While you’re on your journey to becoming a servant leader, you possess an inherent curiosity about empowerment for yourself and your colleagues. You understand that leadership is earned through action and connection, and you approach every day with enthusiasm, ready to positively impact your team and customers. You understand that earning respect through your actions and interactions is fundamental to leadership. Your passion for making a positive impact is infectious, and you eagerly embrace new ideas and opportunities to learn from experienced leaders. You love being part of a vibrant, supportive company culture and are excited to motivate your team to deliver amazing experiences every day—without burning out.

The Role

Are you ready to lead with energy, positivity, and a passion for creating unforgettable customer experiences? As a Shift Lead, you’re not just a team player—you’re the spark that keeps our cafes buzzing with happiness and excellence every day. This position is defined by an unyielding dedication to learning, personal development, and ongoing enhancement, all while collaborating closely with the team to achieve shared objectives.

As a Shift Lead, you are the safety net, ready to step in when shifts need a team leader at our cafes. You’ll be our team’s go-to support, helping create a vibrant, efficient, and enjoyable environment. From stepping in to cover shifts to receiving deliveries, supporting inventory management, and assisting with schedules, you’ll play an essential role in keeping our cafes running smoothly. Your focus isn’t just on daily tasks—it’s on creating an incredible atmosphere where everyone feels valued and inspired, from team members to customers. You’ll work side-by-side with Cafe Managers, gaining hands-on experience in leadership and operations while developing the skills to take your career to the next level.

Your primary objective as a Shift Lead is to assist Managers in the day-to-day operations and overall cafe management. This role is your gateway to growing into an Assistant Cafe Manager position, offering you the chance to develop key leadership skills, embrace active listening, and fully immerse yourself in our vibrant culture. At Mothership Coffee and Sunrise Coffee, leadership means more than just overseeing tasks—it’s about making a meaningful impact on our team, customers, and community. We aim to positively impact our community through unwavering authenticity and a genuine capacity to show love and care to others.

Duties/Responsibilities

• Can assist with the basic care and troubleshooting of coffee equipment.
• Make personal and team growth a top priority in a dynamic, enjoyable work environment.
• Help oversee seamless cafe operations, fostering teamwork among baristas and ensuring customer satisfaction and requirements are consistently addressed.
• Assist in coordinating Cafe needs and organizing supplies, or inventory.
• Support Managers in daily operations and team management.
•  Maintains and ensures proper tracking of waste management protocols.
• Exemplifies service excellence and advises on guest recovery practices.
• You will be focused on coaching, teaching, training, and guiding behaviors in alignment with Mothership values.
• You will be mentored by the Management Team and serve as a communication link between team members and the management team.
• Ensures all cafes (inside and out) are clean and tidy.
•  Manage compliance with food and beverage policies as directed by the local health department.
• Collaboration is at the core of our work style. We excel in a team environment and value the contributions of others.
• Take ownership of your work and its outcomes, ensuring you meet and exceed expectations.
• You can adapt to changing circumstances and are comfortable navigating ambiguity.
• Supports other administrative-related duties as assigned.
• Availability to work a minimum of 32 hours per week. 
• Must be available to work early mornings, evenings, weekends, and holidays.

Looking For

• People who color outside of the lines.
• Your favorite color is yellow or orange.
• Do you believe that kindness makes the world go round?
•  Do people tell you that you smile too much and/or laugh at everything?
•  Do you believe the things that you do can create profound change?
• Do you live a purpose-driven life?
• Servant-leadership mentality.

Education and Experience

• High School diploma or equivalent is required.
• Working as a Barista or Waiter/Waitress is a plus.
• Training in food preparation, food service skills, and customer service procedures is a plus.

Physical Requirements

• Must be able to lift up to 25 pounds at times.

Benefits

• $14.00 Hourly + Tips ($7-$10 an hour additionally)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Employee Meal Discount

KPI’s

• Attendance (team and self)
• Attrition
• Team Feedback Surveys