Social Services Supervisor LBSW

*Must have a bachelor’s degree in social work and preferably a LBSW*

Our Organization: 

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.   

How You’ll Make a Difference: 

Arkos Health is seeking a Social Services Supervisor to help elevate the practice and optimize the member experience. The position of Social Services Supervisor will report to the Director of Social Services and ensures adherence to all standards and expectations. The Social Services Supervisor overseeing Social Services will oversee the Community Health Workers and Social Service Care Managers.

Essential Duties and Responsibilities: 

• Follow expected productivity standards and maintain active competency of areas within supervision
• Provide guidance through leadership
• Maintain and ensure the successful process flow of all departmental duties
• Oversee appropriate orientation and onboarding for new staff
• Develop, apply and monitor ongoing competencies, training and employee growth
• Assist and resolve any issues with members, staff, etc. in a professional and timely manner
• Demonstrate skills and abilities of social service roles
• Conducts all performance evaluations
• Formulates disciplinary actions as appropriate in conjunction with Director
• Review and approve weekly time off, attendance, and mileage and prepare and report results to Director
• Monitors and maintains performance of staff
• Monitor and maintains productivity
• Ability to analyze metrics and identify process improvements
• Prepare and investigate any quality issues or complaints and reports to Director
• Conduct regular audits of work to ensure regulatory, corporate, and partner standards are met
• Effectively communicate among departments to promote teamwork within and interdepartmentally
• Coach and develop staff
• Prepare and maintain metrics as requested
• Act as a resource for staff issues and questions
• Maintain a strong teamwork philosophy and willingness to proactively accept change
• Performs other duties as assigned to support the overall effectiveness of the organization

Qualifications and Skills:

• Bachelor’s degree in social work required
• 2 years leadership experience required
• Current BLS/CPR certification, TB testing, Hep B vax/titer proof (Company does offer/or may sign a declination) and immunizations up to date and on file as required
• Experience in Care/Case Management required
• Must have valid driver’s license and appropriate liability car insurance
• Expectation may be to participate in the Mobile Outreach services
• Willing to maintain ongoing education as requested to support position
• Language & Communication Skills: Must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients
• Computer Skills: Able to utilize necessary programs to ensure effective communication and collection of metrics; including but not limited to: Microsoft products, CarePointe and other software as necessary. Must be able to track data, analyze, and report through software such as Excel
• Presentability: Must have the ability to present the organization in a professional manner when interacting with health plans and external entities and partners

Benefits: 

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF.   This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers – Arkos Health