Software Support Engineer

Join the Future of Fintech as an Software Support Engineer/ Application Support Engineer at Etrading Software!

At Etrading Software, we’re not just another company—we’re a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.

Why Choose Us?

• Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
• Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work!
• Growth Opportunities: We’re committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success. As an added perk, all employees receive a Coursera license!
• Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
• Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment!
• Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you’ll help drive our business growth and excel in the market.

About the Opportunity

We are looking for mid to senior level Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research through on client issues such as product functionality and develop and respond with timely solutions.

The successful candidate is an individual with good strategic, analytics, organizational, and interpersonal qualities. The ideal candidate is both technically savvy and able to collaborate well with the team, who gravitates towards issue ownership and accountability.

About the Role

• Providing software application for Java/web applications in an AWS infrastructure
• Possessing specialist knowledge of operating systems, devices, applications, and software
• Consulting with the software development team, internal users, and clients to improve application performance
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
• Performing analyses on software application functionality and suggesting improvements
• Communication with other vendors maintaining infrastructure
• Configuration and maintenance of application services
• Developing a run book of operational processes, striving to automate where possible
• Improve monitoring of the platform and ownership of these tools/dashboards
• Troubleshooting tickets from the customers
• Handling incidents affecting application services
• Continuously improving the team, tools and processes

About You

• 5+ years of being 2nd line and 3rd line client facing application support
• Knowledgeable in various UNIX/Linux commands and functions
• Experience supporting a highly automated and dynamic cloud-environment (AWS preferred)
• Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
• Strong Linux/Unix Administration experience
• Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
• Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
• Experience creating client-facing documentation: i.e. workshops, manual, guides, etc.
• Excellent communication skills
• Experience working with ticketing system (e.g., Jira / Jira Servicedesk)
• Ability to accurately create and follow documented procedures
• Ability and willingness to work extra hours during crisis
• Willing to work on 24×7 shifting schedule

Advantages (Nice-to-haves)

• Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
• Experience with MongoDB desired but not required 
• Experience with scripting languages beneficial but not required 
• Experience with FIX (Financial Information eXchange) Applications desired but not required