Support Staff – Server Assistant – Red PrimeSteak

POSITION SUMMARY

Provide guests with beverage refills as needed. Remove used tableware between courses; clear and reset tables after guests leave. Generally assist wait persons at every level with customer service, while upholding A Good Egg Dining Group’s mission of EXTREME HOSPITALITY. 

DUTIES AND RESPONSIBILITIES

• Know restaurant standards, table numbers, wait sections, menu specials and be able to answer any questions customers may have effectively. 
• Remove used tableware between courses and provide tableware for next course. 
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing. 
• Between seating, promptly clean table tops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop. 
• Inspect assigned restroom every hour and clean/re-stock as needed. 
• Respond appropriately to guest requests. Communicate guest requests to server as needed. 
• Communicate with server and hostess to assure efficient seating, table utilization and customer service. 
• Assist server as needed with food delivery, especially with large parties and during peak periods. 
• Thank guests as they are leaving. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. 

QUALIFICATIONS

• No previous restaurant experience required. 
• Have working knowledge of the predominant language(s) of our guests. 
• Be able to lift up to 30 pounds, reach, bend and stoop. 
• Be able to work in a standing position for long periods of time (up to 6 hours). 
• A passion for EXTREME HOSPITALITY.