Technical Support Specialist

Company Overview:

With a mission to make the world a safer place, BVP Serbia pioneered Remote Facility Supervision in 2011. Today, we serve some of the world’s largest corporations, providing mission-critical security, safety, and operational support 24/7/365. BVP Serbia employs over 400 professionally trained teammates and plans to continue to grow at over 30% each year.

BVP’s well-integrated technology solution allows for seamless integration and collaboration between North American and Serbian teammates. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles. 

BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

About the Role:

In this role, you will be able to virtually assist our level 2 team from North America in solving all technical issues related to CCTV and networking, as well as assisting our virtual monitoring agents in all software/hardware issues and equipment they are using. 

Responsibilities:

• Supervise and perform all hardware/software upgrading activities
• Backup maintenance on all computers
• Understanding of and ability to install, configure and test all workstation hardware/software
• Perform technical support for North American Client
• Contact internet provider and quickly deal with any internet issues/outages
• Resolve all monitoring station network related issues quickly and efficiently
• Resolve all customer network related issues quickly and efficiently
• Document in detail all work performed
• Create innovative solutions that boost productivity and efficiency
• Keep track of employee technical knowledge and perform training as necessary
• Create and upkeep technical manuals
• Maintain CCTV and access control infrastructure internally and externally
• Daily communication with customers verbally and via email
• Schedule and attend all technical support meetings and sessions with staff and customers
• Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers’ sites, or customers’ customer sites
• Take ownership of tasks and ensure complete resolution
• Ability to pay close attention to detail while performing technical tasks
• Ability to quickly learn new technologies through the use of self-study materials
• Ability to provide accurate estimates of how long tasks will take

Minimum Experience Requirements:

• Experience in network administration
• Experience in working with Cisco Meraki, Ubiquity and Mikrotik
• Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Windows System Maintenance
• Understanding existing and emerging technologies
• Ability to focus on results and execute the plan as discussed and decided
• Being adaptable to new technologies and business strategies
• Ability to remain calm during stressful situations

Nice to Know:

• IPv4 subnetting and supernetting
• 5 GHz wireless best practices
• Windows Active Directory User Management
• Network Monitoring Software (Cacti, Dude and Nagios)

Employee Compensation Package & Perks:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• Opportunity for career advancement and learning more about Network administration (Cisco, Ubiquiti, Meraki) and Windows administration (Active Directory Administration), including TCP/IP protocol
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events (football, carting, parties, company hangouts, etc.)
• Annual Performance reviews and bonuses
• Monthly FitPass membership 
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool, darts and foosball

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