USA – Marine Services Manager (US East Coast)

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#InchcapeShippingServices

Business Need / Purpose of Role:

The Marine Services Manager reporting to the Area General Manager, is responsible of driving the implementation of regional and groupwide projects linked to enhanced Service Delivery.  This is a multi-faceted role requiring the ability to coach and mentor to balance strategy and execution while leading a team across an area to achieve Operational  Excellence.  Achieving the desired results requires developing a team, setting a positive and rewarding culture.

Objectives & Measurement – Key Responsibilities

Service Delivery

• Coaching an area on customer service and working as one unit to address customer’s needs
• Act on escalated customer service matters finding optimal solutions
• Leading a team across the area, motivating, empowering, and delegating in a transparent environment
• Ensure that HSSE regulations are understood, fully incorporated and implemented effectively

Operations

• Guide projects from concept through implementation, interacting with vendors, customers, and corporate leadership
• Participate in recruiting to identify and evaluate employees and internal/external candidates for promotion and hire
• Set clear goals and expectations for team. Measure performance, provide feedback, and hold leaders accountable
• Create an effective / cohesive team and develop talent across the region in partnership with Human Resources.
• Network with other leaders across the company to solicit and share updates and other critical information
• Actively drive dialogues across offices to ensure that goals are being achieved
  

Financial 

• Participate in development of long-term strategies to streamline processes, optimize service, and improve customer experience
• Deliver business growth, engagement and client satisfaction targets for our clients and partners

Knowledge, Skills, and Abilities

• Significant operational experience in the shipping industry, with the ability to run a cost-efficient operation across a large geographical area.
• In depth understanding of port agency operations and market dynamics of the shipping industry.
• Excellent understanding of Quality/Compliance & HSSE regulations.
• Excellent work ethic and proven grounding of discretion and confidentiality.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple competing priorities.
• Excellent verbal and written communication skills, with the ability to convey issues in a clear, concise and effective manner.
  
• Ability to lead strong cohesive teams, and to improve individual capabilities through mentorship and training.
• Ability to establish and maintain good relationships with internal and external stakeholders at all levels
• Quick thinking and comfortable in working in a fast-paced environment where each day brings new challenges. 
• A self-starter; happy to pitch into the day-to-day where necessary.
• Proven ability to implement and manage change.
• Inspirational leader and effective team player, experienced in facilitating collaboration and change in complex organizations.
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Education, Qualifications, Certifications, and Licenses

Education/Experience:

• Bachelor’s degree in Maritime Administration, Business Administration, or related major from a public or accredited private academic institution desired.
• Advanced degree preferred.
• 7+ years of Maritime industry with experience in a shipping / port services environment.
• 3 – 5 years of supervisory or management experience required.
• Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).

Licenses:

• Expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid “non-expired” state drivers’ license, and vehicle insurance coverage.
• Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC.  The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment.  For further program information, visit: https://www.tsa.gov/for-industry/twic   

Travel:

• Travel throughout the area on a regular basis, taking the necessary leadership initiatives to be accountable for ensuring that the operations businesses are meeting the HSSE standards, operating safely, delivering the agreed business results and meeting customer and stakeholder expectations.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you’ll get:

We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. 

• Generous time off and paid holidays
  • Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
  • Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!
• Compensation range is $100,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
• Plus, much more!

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email HRNAMrecruiting@iss-shipping.com describing the accommodation.

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