Veterinary ER Client Service Representative

Make a Difference at Anne Arundel Veterinary Emergency Clinic 

Join Us In Beautiful Annapolis 

Nestled deep in the beautiful bay area 5 minutes from downtown Annapolis is our new state-of-the-art referral center open 24 hours and 365 days a year. We have 24+ Veterinarians, 60+ Technicians, 15+ Assistants and 10+ Client Service Representatives. We work side-by-side with different specialty departments and care for their patients overnight. New hires will gain experience working with neurology, surgery, internal medicine, oncology, cardiology, rehabilitation and ophthalmology cases. It is a great field to develop your skills and there is always something new and exciting to learn in our spacious conference room where we host continuing education for veterinarians and support staff. We are currently hiring FT Client Services Representatives.

Diverse & Inclusive Team Dynamic

Besides patient care, there is nothing more important to use than to be a welcoming and supportive hospital. We value our staff for everything that they are and the cultures that made them. AAVEC prides itself on being active in the community that we serve by volunteering with multiple organizations, providing pet CPR training for local referring veterinarians and fire stations, sponsoring Annapolis PRIDE annually, and paying for our technicians to become registered. We invest in our teams because we know we could not do this without them. They mean everything to us, and because of that, throughout the year we make sure they know it by:

• Throwing Quarterly Parties & Team Building Activities (Staff Olympics, Pumpkin Decorating Contests, Secret Santa, etc.)
• Celebrating Milestones & Achievements (Graduations, Baby Showers, Bridal Showers, Birthdays & Anniversaries, etc.)
• Decorating the Hospital Throughout the Year (Mardi Gras, St. Patrick’s Day, Halloween, etc.)
• Donating to important causes on behalf of the staff (SPCA, Breast Cancer Awareness, Suicide Awareness, etc.)

What You’ll Get to Do

As an ER Client Service Representative you will commonly:

• Deliver phone triage by answering our multi-line telephone system
• Assess the severity of each patient’s problem upon arrival
• Prioritize the order in which patients are seen by veterinarians
• Communicate treatment plans and associated costs
• Facilitate and process payments
• Batch and scan medical records to electronic database
• Coordinate communication between referring veterinarians and emergency clinicians
• Educate clients on patients’ issues, providing comfort to grieving clients, and more

 What We Bring to the Table

• Medical, Vision & Dental Insurance
• Life & Short Term Disability Insurance 
• Exceptional Paid Time Off Program 
• Annual Uniform Allowance
• 401K (Company Match)
• Employee Referral Rewards
• Considerate Employee Discount 
• Monthly Employee Appreciation Awards
• Employee Assistance Program (Mental Health Services)
• Tuition Reimbursement Program for Veterinary Technology Degree
• Birthday, Anniversary and Life Milestone Achievement Celebrations
• Quarterly Team Building Activities & Games
• Energy, Passion & Excitement – This career is for those who want to always stay busy, learn every day and have fun while doing it. 
• State-of-the-Art Facility & Equipment – Our equipment is digital with iPad treatment sheets, Bluetooth telemetry, and touch screen monitors. 
• Green Initiative & Eco-Friendly Environment – We are a paperless practice that tries to cut down on waste and we recycle our plastics, cardboard and glass. 
• Acceptance & Safety – We believe that we have the ability to create a more inclusive world that is accepting of all religions, cultures, ethnicities, and genders. 
• Unlimited Continuing Education – We pay for our employees subscriptions to continuing education platforms as well as in house continuing education and paid Conference Continuing Education for RVTs 

Qualifications for the Position

Education: High School Diploma or equivalent. College degree a plus. 

Experience: 2 years or more of advanced customer service and communication experience.

Personality: Successful candidates will be cheerful, polished, and professional, exhibiting excellent oral and written skills. Exceptional analytical and problem-solving skills; demonstrating thoughtful and prudent decision-making abilities, and highly-developed interpersonal skills.

Availability: This is a 24-hour emergency clinic open 365 days per year. All employees are expected to work some combination of nights, weekends, and holidays. 

COMPENSATION & BENEFITS

Shift Times Available: 

4pm-2am

5pm-3am

6pm-4am

Depends upon experience & qualifications. $20/hr & up

Shift differential between 12 a.m. and 6 a.m. is +25% per hour.