Job Title and Location: After Hours Coordinator – Training conducting in the Anaheim Office and then fully remote

Department: Scheduling

Employment Type:  Full Time

Compensation:  $22.00 – $25.00 

Hours:  Monday and Tuesday 4:30 PM to 1:00 AM, Friday – Sunday is 7am to 4pm  

Minimum Experience: 1 year scheduling experience in facility maintenance or construction industry. 1 year in dispatching and customer service. Basic billing and accounting skills required.

About AAA Facility Services
Since 1995, AAA Facility Services has provided skilled trade services centered around the core philosophy that providing excellent customer service is critical for a thriving business. We have built our professional relationships on a reputation for going the extra mile – and not only for our clients. Our Team Members as well as our Service Partners receive the same attentive care that our clients have come to enjoy.

Our core business focuses on providing skilled trade services for commercial facilities with in-house electricians, plumbers, and technicians. The core services are supplemented by qualified service providers we have partnered with to deliver for our clients. Those Service Partners are held to the same standard as our in-house teams, and we make every effort to maintain good working relationships with each of them.

What you can expect working at AAA Facility Services

Our Mission Statement is: “We have an obsessive focus on the endless pursuit of a higher standard of service to our team members, clients, and service partners.” Note, that team members are listed first. We know that taking care of our team members means they will take care of the clients. Here you will find an honest, open, and hard-working team that takes pride in their work. We are professionals in our roles, and you will be able to take ownership of yours. We are seeking candidates that can step in and work independently, flexing their facilities and project management skills and expertise.

About After Hours Coordinator Position

• Coordinate and dispatch next day requests
• Schedule and coordinate all service request as calls are received
• Setup new customer accounts in  designated databases with billing and payment information 
• Send out service flyers, rate sheets, credit card authorization forms and credit applications
• Respond to customer inquiries and follow up to confirm customer satisfaction
• Respond on emergency requests from inception to completion
• Responsible for entering bid requests and service orders in company database
• Billing jobs for all divisions
• Daily work and projects as assigned

After Hours Coordinator  Benefit Package

Medical                               Dental                                                  Career Progression

vision                                   Life insurance                                      Flex Spending Account     

401k                                    Holiday Pay                                          PTO Pay

Sick Pay                               Employee Discount Centers              Life Assistance Program